Partner Support Specialist - Irvine, United States - ConsumerDirect, Inc.

ConsumerDirect, Inc.

Verified Company

Irvine, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
Partner Support Specialist

About ConsumerDirect:

Position Overview:

Job Requirements:

Coordinate Partner onboarding processes.
Creating unique weblinks for each new partner onboard.
Schedule initial virtual training call and prepare all materials for training sessions.
Provide tech 1 support for all existing partners over the phone or virtually.
Cultivate Partner relationships by providing outstanding customer service.
Generate and send reports as requested by partners.

Qualifications:

Tech savvy able to give over the phone tech support (Level 1)
At least 2 years of customer service experience or account management
Able to problem solve with little to no direction using critical thinking skills
Proficient management of using an internal CRM
Fluent using Microsoft Outlook, HubSpot, Slack and Excel
Ability to work independently and collaboratively in a crossfunctional team
Flexible to jump from project to project, keeping tabs of most duties
Business travel as needed, potentially 12 times per year

Our Benefits:

10 Paid holidays
401K Retirement Savings Plan
Open time off policy (AKA unlimited vacation time)
Company contributions towards medical/dental/vision plans

- $1500 annually contributed toward learning and development

Daily catered lunches, coffee, and snack bar
Opportunity to be a part of a great corporate culture on OC's best places to work list 3 years counting

- "ConsumerDirect embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."_