Desktop Support Specialist - Irvine, United States - Broadleaf Results Inc.

Description

Position Summary:

The Desktop Technician role is responsible for monitoring the ticket queue and work/resolve L1 tickets while assigning L2 tickets to the appropriate teams.

The technician is also responsible for supporting the company end-user working environments, including all end user devices on 'this side of the wall' or internal to the corporate firewall.

They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones, and VOIP desk phones. The focus is on making sure the company's desktop computing environment is stable, secure and performing optimally. The service desk technician is responsible for the operational efficiency of these systems. The Service Desk technician is expected to provide a high level of customer service.


Responsibilities:

• Be logged into Call Center and ready to take incoming calls during standard business hours. Provide outstanding customer service.
• Prepare, maintain, and uphold logging and reporting procedures and monitor desktop operations via ticketing system
• Diagnose, troubleshoot, and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
• Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.

Skills/Qualification:

• 35 years of Service desk experience
• Full Active Directory experience
• PC hardware troubleshooting skills required
• Ticketing system (ServiceNow)
• Associates Degree
• Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online)
• Working knowledge of Linux network fundamentals
• The ability to perform Windows network administration tasks is critical to the position and a broad knowledge and understanding of the entire Windows work environment is required
• Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components
• Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP

Job Type:
Temporary


Pay:
$ $35.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

Active Directory: 3 years (required)


Work Location:
On the road