IT Support Specialist I - Irvine, United States - Kahana & Feld LLP
![Kahana & Feld LLP](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
3 weeks ago
Description
Company:
Kahana Feld
Kahana Feld, an award-winning national law firm with a rapidly expanding nationwide footprint across ten offices, is currently on the lookout for a dynamic Information Technology Support Specialist.
This is a pivotal role within our rapidly increasing IT team, to not onl address the present technical needs but also to steer the department's future in our Irvine office.
Why Kahana Feld?
-
Career Growth: Step onto a platform that elevates your career to new heights with ample opportunities for advancement.
-
Learning and Development: Benefit from our Ongoing Educational Reimbursement Program, designed to keep your skills sharp and knowledge current.
-
Competitive Remuneration: Enjoy an attractive salary complemented by a comprehensive benefits package.
-
Work-Life Balance: Embrace flexibility with our hybrid working arrangements, blending office presence with the convenience of working from home.
Role Overview:
Under direct supervision, utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to firm employees.
Key Responsibilities:
- Maintenance of printers, scanners, office hardware, conference rooms, and software.
- Helpdesk Ticket Resolution
- Providing a basic level of technical assistance to clients and customers
- Helping clients and customers identify technical issues.
- Troubleshooting minor IT issues.
- Escalating tickets to higher levels of IT support if needed.
- Collaborating with IT professionals to determine technical solutions.
- Providing remote support to clients in different regions.
- Provide individual instruction and/or training to users on new or updated technologies. May train in basic hardware and/or software.
- Performs routine technical assistance and maintenance duties.
- Maintains and updates record keeping system; may document projects and maintain user instructions.
- Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
- Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
- Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
- Assists with research and development initiatives and in the implementation of new technologies.
- Assists with the implementation of technology projects with moderate scope and impact.
- Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- Performs miscellaneous jobrelated duties as assigned.
Knowledge, Skills and Abilities Required:
- Knowledge of current technological developments/trends in area of focus.
- Records maintenance skills.
- Ability to provide direction to staff to resolve technological issues.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
- Ability to analyze and resolve basic computer problems.
If you're driven by challenges, passionate about technology, and ready to lead within a dynamic team, we want to hear from you.
Pay:
$ $27.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (required)
Work Location:
Hybrid remote in Irvine, CA 92614