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IT Support Specialist I - Irvine, United States - Kahana & Feld LLP

Kahana & Feld LLP

Verified Company

Irvine, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

Company:
Kahana Feld

Kahana Feld, an award-winning national law firm with a rapidly expanding nationwide footprint across ten offices, is currently on the lookout for a dynamic Information Technology Support Specialist.

This is a pivotal role within our rapidly increasing IT team, to not onl address the present technical needs but also to steer the department's future in our Irvine office.

Why Kahana Feld?
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Career Growth: Step onto a platform that elevates your career to new heights with ample opportunities for advancement.
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Learning and Development: Benefit from our Ongoing Educational Reimbursement Program, designed to keep your skills sharp and knowledge current.
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Competitive Remuneration: Enjoy an attractive salary complemented by a comprehensive benefits package.
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Work-Life Balance: Embrace flexibility with our hybrid working arrangements, blending office presence with the convenience of working from home.

Role Overview:

Under direct supervision, utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to firm employees.

Key Responsibilities:

Maintenance of printers, scanners, office hardware, conference rooms, and software.
Helpdesk Ticket Resolution
Providing a basic level of technical assistance to clients and customers
Helping clients and customers identify technical issues.
Troubleshooting minor IT issues.
Escalating tickets to higher levels of IT support if needed.
Collaborating with IT professionals to determine technical solutions.
Providing remote support to clients in different regions.

Completing administrative level support duties.

Provide individual instruction and/or training to users on new or updated technologies. May train in basic hardware and/or software.
Performs routine technical assistance and maintenance duties.
Maintains and updates record keeping system; may document projects and maintain user instructions.
Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
Assists with research and development initiatives and in the implementation of new technologies.
Assists with the implementation of technology projects with moderate scope and impact.
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous jobrelated duties as assigned.

Knowledge, Skills and Abilities Required:

Knowledge of current technological developments/trends in area of focus.
Records maintenance skills.
Ability to provide direction to staff to resolve technological issues.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve basic computer problems.

Join Kahana Feld in this exciting phase of growth and technological evolution.

If you're driven by challenges, passionate about technology, and ready to lead within a dynamic team, we want to hear from you.

Pay:
$ $27.00 per hour

Benefits: