IT Support Specialist - Torrance, United States - Global Lien Doctors
Global Lien Doctors
Torrance, United States
Verified Company
1 week ago
Description
Duties:
- Provide technical support and troubleshooting for computer hardware, software, and networkrelated issues
- Install, configure, and maintain computer systems, printers, and other peripherals
- Set up and troubleshoot VPN connections for remote users
- Monitor and maintain firewall security settings
- Respond to user inquiries and provide timely resolutions
- Collaborate with other IT team members to resolve complex technical issues
- Document and track all support activities in the ticketing system (e.g., ServiceNow, Remedy)
- Conduct software troubleshooting and assist with software installations and upgrades
- Assist with Office 365 administration and support
- Reporting
- Anticipate IT issues
- Service printers
- Be available to be on call on the weekend
Experience:
- Minimum of 2 years of experience in IT support or a related field
- Familiarity with VPN setup and troubleshooting
- Experience with firewall configuration and maintenance
- Proficiency in using ticketing systems (e.g., ServiceNow, Remedy)
- Ability to diagnose and resolve hardware and software issues
- Excellent communication skills, both verbal and written
- Strong problemsolving skills and attention to detail with Office 365, Go Daddy (domain management), Azure Active,
Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Pay:
$ $26.62 per hour
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
