Field Technical Support - Brea, United States - Ascendion

Ascendion

Verified Company

Brea, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Provide software service, pre
- sales, post-sales or service delivery support.

For Mission Critical Customers, provide proactive and some reactive services.

Monitor operation performance and work on corrective action plans (if needed).

Provide input about Customers business and industry trend information into Account Support Plan.

Mentor /Coach new hires on work process and procedures

Skills:

Field Service Engineer for HP Indigo Products.

Pay:
$ $30.00 per hour

Expected hours: 40 per week

Experience level: