Technical Support Manager - Irvine, United States - CGTech

CGTech
CGTech
Verified Company
Irvine, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description
CGTech is a software development company at the forefront of simulation technology for manufacturing. Established in 1988, our team has continuously evolved our core product, VERICUT, to remain the industry leader.

We sell globally to companies of all types and sizes, with much of our business conducted with the aerospace, automotive and medical industries.

We are all surrounded by objects that are manufactured, and manufacturing drives everything that we have. CGTech incorporates cutting-edge technology into regular manufacturing processes and optimizes production by enhancing accuracy, efficiency and sustainability.


Working at CGTech gives you the chance to be a part of a collaborative team that is transforming the future of manufacturing.

We are a team of puzzle-solvers, optimizers and creators. With offices worldwide, we are excited to expand our dynamic team.

CGTech
9000 Research Drive
Irvine CA 92618


Position
:
Technical Support Manager (VERICUT)

Hours:
Full time


Location:
Remote, USA


Description

Responsibilities

  • Promote consistent policies and procedures throughout CGTech's technical staff supporting the Americas;
  • Coordinate with the Sales Director and carry out corporate initiatives;
  • Partner with Compliance department to define and implement proper handling of exportcontrolled Electronic Data;
  • Coordinate with IT and Technical Leads to define software infrastructure for Technical Staff;
  • Monitor technical bandwidth across the CGTech brand to ensure timely customer support;
  • Manage Tradeshow and Event scheduling;
  • Standard training sessions for flagship VERICUT software;
  • Manage file management through Customer Portals;
  • Schedule physical and virtual standard VERICUT training classes;
  • Coordinate Collaborative projects with sister companies and partners;
  • Oversee technical acquisitions and integration;
  • Manage satellite technical assets such as Brazil;
  • Conduct internal training for Technical Leads;
  • Conduct endofyear performance evaluations of Technical Leads and Managers;
  • Other projects as assigned.

Qualifications

Required:


  • BS in Mechanical Engineering or a related field, or relevant experience in CNC Manufacturing;
  • Experience as CGTech Technical Support Manager or Technical Support Lead position;
  • Experience and knowledge of Fanuc, Siemens and other CNC controls;
  • Excellent communication and interpersonal skills;
  • Strong collaboration and team building skills;
  • Strong management and leadership skills.

Desirable, but not required:


  • Prior managerial experience;
  • Experience with additive and subtractive processes;
  • Ability to create and/or modify Post Processors for CNC Machine Tools;
  • Experience with Composite Tape Laying processes;
  • Computer programming skills;
  • Fluent in Spanish and/or French.
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