- Adheres to hospital and department policies and procedures. Responsible for ensuring department is maintaining accreditation from College of American Pathologist (CAP), DNV and other accrediting agency standards (as required) within the department. Contributes to CAP readiness by logging and distributing CAP surveys.
- Answer incoming phone inquiries to include: status of testing procedures on specific clinical specimens; proper specimen collection and transport for tests; problems with specimens or problems with test performance by the laboratory; liaison between courier service, laboratory and materials management
- Compiles and maintains Outreach client supplies and utilization data; assists in maintaining client database; contacts Outreach clients as needed discussing services, determining and supplying specimen collection needs and addressing laboratory testing changes
- Check daily OR schedule to ensure labs are completed and dispatches phlebotomists to collect pending labs on preop patients.
- Fill laboratory supply orders for Outreach clients as needed.
- Correctly and in a timely manner faxes or prints and delivers patient reports to internal and external customers and maintains proper files. Keeps accurate documentation for all phone calls where messages must be taken and provided to other laboratory personnel.
- Consistently utilizes excellent written and verbal communication skills and uses a positive approach to client service management. The Client Services Representative sets an example for others with regard to telephone etiquette, client assistance and guest relations with both internal and external customers. Maintains a professional demeanor and exhibits a positive attitude.
- Associates Degree, (Preferred)
- 1 year Experience with computers and software systems, specifically Microsoft Office Suite (Required)
- 2 years Experience in a clinical laboratory setting (Preferred)
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Client Services Representative - Newport News, United States - Riverside Health System
Description
Newport News, Virginia
Overview
The Client Services Representative is responsible for Laboratory outreach and functions as a laboratory communicator providing physicians and other healthcare providers with patient test results to assist in diagnosis and treatment. The Client Services Representative keeps accurate documentation for all phone calls where messages must be taken and provided to other laboratory personnel. The Client Services Representative correctly and in a timely manner faxes or prints and delivers patient reports to internal and external customers and maintains proper files. The position consistently utilizes excellent written and verbal communication skills and uses a positive approach to client service management. The Client Services Representative sets an example for others with regard to telephone etiquette, client assistance and guest relations with both internal and external customers.
What you will do
Education
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