Guest Service Representative - Newport, United States - Gardiner House

Description

• Guide guests through the guest registration process and provide information about the Inn and area attractions.
• Complete daily shift checklist.
• Process transactions following established procedures.
• Answer and transfer calls in accordance with property standards.
• Reserve and confirm reservations for individuals and/or groups.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all checkout procedures and verify that the correct charges and credits are reflected in guest folios.
• Respond to guest inquiries quickly and efficiently.
• Maintain a professional appearance and a positive, cando attitude.
• Ability to solve problems with mínimal supervision.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.
• Ensure follow through on all issues pertaining to Guest Services.
• Use guest names throughout your interaction with them.
• Make and confirm reservations.
• Complete and print all required daily reports, records & logs as necessary.
• Restock & organize all work areas as necessary.
• Complete other tasks as required.

• 8 hour shift
• Monday to Friday

• Inperson