Customer Service Representative - Newport News, United States - Ferguson Enterprises, LLC

Ferguson Enterprises, LLC

Verified Company

Newport News, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Posting:

Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.

Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products.

From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.

Looking to start your sales career with one of the nation's largest and fastest-growing wholesale distribution organizations? If you want to be a part of a company where associates are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join us as a Customer Service Representative.

Schedule:
M-F 11:00am - 8:00pm

This is a hybrid role based out of Newport News, VA, in accordance with the Ferguson Flex schedule.

Responsibilities include but are not limited to:

Effectively utilize customer relationship management (CRM) system and phone system.
Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
Identify and escalate priority issues to appropriate channels
Provide website support including troubleshooting issues and administer guidance on website features
Assist with customer orders, process sales and returns

Other Job Duties:

Actively seek opportunities to enhance processes and improve customer satisfaction
Collaborate with colleagues to share best practices, assist with complex customer inquiries, and contribute to a supportive team environment focused on achieving collective goals
Contribute to achieving or surpassing team goals and targets
Maintain reliable transportation to work inoffice and ensure stable internet when working remote
Adhere to company policies, procedures and guidelines related to customer service, data privacy and security

Qualifications:

Customer service experience preferred
Must be well organized, detailoriented and have excellent timemanagement skills
Ability to react well in a fastpaced environment & follow through on commitments
Exhibit a high level of integrity and professionalism in all interactions
Capacity to quickly learn company systems, platforms and processes
Skilled in digital literacy including Microsoft Office

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings.

Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

Pay Range:

$ $19.04

_ Estimated Ranges displayed are Monthly for Salaried roles _OR
_ Hourly for all other roles._
This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR A), which prohibits discrimination against qualified individuals on the basis of disability._
Ferguson Enterprises, LLC. is an equal employment employer _F/M/Disability/Vet/Sexual_ Orientation/Gender_ Identity._

Equal Employment Opportunity and Reasonable Accommodation Information