Guest Services Representative - Langley AFB, United States - US Air Combat Command

US Air Combat Command

Verified Company

Langley AFB, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use government sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Drives government vehicles in the course of regular duties.

Requirements:

Conditions of Employment:

This position requires the incumbent to complete a background investigation with favorable results.
This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
Must meet state and legal age requirement for sale of alcoholic beverages.

Qualifications:

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
Qualifying Experience:

Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems and to make change when receiving payment from customers.

Ability to read, speak, and write English.

Education:

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Additional information:

Individual must fully meet qualification/eligibility/background requirements for this position.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Direct deposit is required.
Satisfactorily complete an employment verification (E-Verify) check.
A probationary period may be required.
Preemployment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
Benefits

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How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.

If selected, you may be required to provide supporting documentation.

Benefits

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Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.

If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

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Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: