Customer Service Representative - Hampton, United States - The Michelle Martin Group

The Michelle Martin Group
The Michelle Martin Group
Verified Company
Hampton, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Join us as a Customer Service Representative, first point of contact for customers

As a Customer Service Representative, you'll be the primary point of contact, delivering top-notch service.

Your helpful communication skills and ability to problem solve quickly and efficiently will assist in providing a positive experience for callers.


Full time, in-office

Must have availability to work some evenings and weekends

Hours 8:00am-5:00pm (5 days a week)

40 hours per week, no overtime offered.

About The Michelle Martin Group (MMG):


Responsibilities:


  • Answer inbound calls and make warm outbound calls (no cold calling) in a fastpaced call center environment.
  • Communicate with service techs in the field to ensure efficient scheduling
  • Maintain customer information within company software
  • Strong telephone etiquette and a drive for success
  • Positive and motivated demeanor with exceptional communication abilities
  • Proficient computer skills are required
  • Exceptional communication and active listening skill
  • Ability to multitask and thrive in a fastpaced environment
  • Quick problemsolving skills and a solutionsoriented mindset to solve evolving work strategies

Additional Qualifications (a plus):

  • 1year related experience preferably within a call center environment
  • A genuine passion for helping others and creating pleasant experiences
  • High school diploma or equivalent
  • Bilingual skills, in Spanish, a plus

Benefits:


  • Paid Training and ongoing support
  • Medical, Dental & Vision Insurance
  • Paid Time Off
  • Direct Deposit
  • Competitive Pay

If you're driven and looking for a place to grow, come join us in Hampton Roads.

  • The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status_.
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