Onboarding & Offboarding Specialist - Tysons, United States - ZP Group

ZP Group Tysons, United States

5 days ago

Human Resources

Description

Overview

ZP Group is seeking a Client Service Administrator (CSA) who is diligent, solutions-oriented, resourceful and works well in a fast-paced, results-driven staffing environment. The CSA will work closely with branch operations to ensure the highest level of consultant experience, as well as providing branch leaders with data around consultant retention, replacement, and attrition.

Position Summary

The Client Service Administrator (CSA) will be responsible for ensuring both internal and external customers receive full support prior and during their employment with ZP Group. The CSA is also the primary liaison with the corporate office regarding all HR, payroll, and finance (billing and spread) related issues. The CSA will assist in the coordination and implementation of services as well as weekly time keeping/gathering to ensure consultants are paid on time. The CSA will report to the Managing Director of Branch Operations.

Essential Functions

Full onboarding and offboarding cycle of external employees
Processing background and drug tests per client requirements
I-9 verifications
Verify current or previous employment when requested by third party vendors
Resolution of all spread related issues by working with finance and payroll
Coordinate with the billing team to resolve billing issues by providing/correcting time entries as required
Partner with HR to ensure compliance with Federal, State and Local employment and benefits laws and regulations
Manage the external employee timekeeping process and provide timekeeping reports to production staff to ensure all time is collected within company deadlines
Answer payroll related employee questions, diagnose errors and partner with payroll to resolve
Audit the New Starts Reports
Generate and develop reports around consultant retention, replacement, and attrition.
Provide producers report to facilitate touchpoints for consultant birthday's, work anniversaries and holidays
Perform audits in accordance with client requirements/requests
Maintain knowledge and execute on client specific requirements as they relate to employee background checks, special onboarding requirements, waivers, audits, timekeeping systems, drug tests, immunizations, etc.
Partner with the Training & Professional Development team to ensure our internal CRM system, Target Recruit, evolves with the needs of the company

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work

This is a full-time position and sometimes requires long hours and weekend work.

Travel

None

Required Education and Experience

Bachelor's degree and 2-5+ years of experience in a corporate setting
Onboarding experience for a staffing agency (preferred)
Proficiency with Microsoft Office Suite
Excellent verbal and written communication skills
Ability to work independently, self-starter, attention to detail, high sense of urgency

Preferred Education and Experience

Previous work experience in Temporary Staffing organizations or high volume on-boarding/off-boarding

Salary: $55,000/year + $5,000 annual bonus + $100/month cell allowance ($1,200/year)

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