IT Specialist - Washington, United States - US Government Accountability Office

Description

Duties:

The Science, Technology Assessment, and Analytics (STAA), Innovation Lab is looking for an experienced professional to serve as a Cloud Operation Support Specialist to support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders


The incumbent will:

• Provide routine technical support directly to users of Amazon Web Services (AWS) cloud computing services, including InfrastructureasaService (IaaS), PlatformasaService (PaaS), SoftwareasaService (SaaS), and other evolving asaservice capabilities.
• Monitor and configure AWS Service Catalog across the multiaccount and multitenant environment.
• Manage access requests, user accounts, and configuration of identity management across cloud services, cloud infrastructures, and Innovation Lab tools.
• Coordinate reporting and documentation of cybersecurity events and incidents with the incidence response team and across matrixed stakeholders.
• Monitor cloud resource usage across services through the AWS billing and cost management console, and provide reports to key stakeholders. This duty includes identifying cost optimization opportunity based on cloud service utilization and very billing accuracy.
• Track progress in meeting operational objectives across Agilebased program increments, release trains, and sprints.
• Coordinate onboarding and offboarding of support personnel and monitor government furnished material.
• Complete accurate and contemporaneous record keeping for the Innovation Lab, including project documentations, policies, and procedures using collaboration tools such as Jira and Confluence.
• Serves as a Contracting Officer Representative (COR) overseeing contracts and monitors contractor activities to ensure compliance with contract provisions. Execute contract administration activities such as evaluating contractor compliance; leading inscope and performance discussions; and planning for renewal/option exercise actions.
• Participate in retrospectives and sprint planning discussions to help coordinate external stakeholder inputs and address impediments.
• Coordinate operational activities of the Innovation Lab such as event planning, outreach to mission and operation teams, schedule alignments, training management, and compliance assessments.

Requirements:


Conditions of Employment:

• Must be a U.S. Citizen.
• You will be required to submit a financial disclosure statement.
• Must be able to meet/maintain suitability & security requirements. You may be required to obtain and maintain a security clearance depending on the engagements, projects, and initiatives you are assigned to.
• Completion of a probationary period is required.
• Selective Service registration, if applicable.

Qualifications:

• You must have one year (52 weeks) of specialized experience at the next lower band or level equivalent to the GS11 in the federal service, or comparable private or public sector experience which has equipped you with the skills and knowledge to successfully perform the duties of the position.

Specialized experience is defined as experience:
- serving as a system administrator for an Amazon Web Services (AWS) product;
- evaluating processes and operations to propose process improvements; and
- participating on cross-functional or matrix project teams to implement a cloud-based computing system.

Additionally, you must have IT-related experience demonstrating each of the four competencies listed below:

• 
  Attention to Detail
• Is thorough when performing work and conscientious about attending to detail.

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Customer Service

• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

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Oral Communication

• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

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Problem Solving

• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills an