Project Analyst/it Specialist - Washington, United States - NIRA, Inc.

NIRA, Inc.

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Project Analyst/IT Specialist
NIRA, Inc.

is looking for a Project Analyst/IT Specialist for a major FAA Directorate at the FAA Headquarter, who can provide IT and logistics support to on-site and remote federal employees.

The individual needs to demonstrate the ability to work independently and within a team. The position will be in a hybrid working environment.

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Duties/Responsibilities:
_**- Support new federal employees to settle in their new teams/programs.

Prepare, submit, and track all IT Service Requests for FAA federal employees and contractors with their onboarding, offboarding or transferring needs.
Prepare and submit all hardware and software requests via the FAA IT process.
Provide technical support to employees, such as troubleshooting hardware and software issues, and assisting with ITrelated inquiries.
Support federal employees to request wireless devices and track status of delivery.
Resolve logistic and IT delivery issues with FAA IT personnel.
Support onsite space planning efforts by identifying available space, maintaining/updating seating charts and working with FAA Facility Management for new employees and employee transfers.
Create and update IT SOPs.
Provide basic training when needed regarding available IT tools and systems.
Provide general administrative support, including data entry and system access.
Act as a liaison between the Directorate and various Program Offices, facilitating effective communication and problem resolution.
Perform other duties as assigned.

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Education and Experience:
_**- Bachelor's degree

A minimum of 5 years of relevant work experience.
Basic knowledge of computer hardware, software, and troubleshooting techniques.
Excellent problemsolving and communication skills.
Proficiency in Microsoft Office Suite.
Ability to work independently and collaboratively within a team.

NIRA offers competitive compensation packages including employer-paid health, life, and disability insurance coverages, 401(k) plans with generous employer matching contribution vested immediately.