- Fully understanding client and customer needs and provide a professional channel for communication.
- Create in-person conversations with existing clients and new customers to discuss product and service needs.
- Maintain a working knowledge of client service and product offerings, special promotions, and track campaign results, adjusting and making recommendations as necessary.
- Deliver a professional customer service experience to clients and customers alike, including product and service knowledge, multi-tasking, problem-solving, and add-on sales as needed.
- Implementation of client marketing plans, campaign strategies, and tactics to connect with the proper demographics, and tracking demographic trends of the [CITY]- area.
- Work closely with other teams to meet or exceed client campaign goals.
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
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Customer Service Assistant
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Customer Service Representative
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Church World Service Jersey City, United StatesAbout CWS: · Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our offices supp ...
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Gamesys US LLC Jersey City, United States**Who we are**: · Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play. · Our brands and ...
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Collectors Jersey City, United StatesCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of hel ...
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Director, Global Digital Strategy
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Customer Support Agent
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CSR & CRM Needed - Jersey City, United States - Business Development Firm
Description
We're looking for someone who is inquisitive, energetic, hard-working, highly motivated, and committed to providing superior customer service to clients and to assist in managing our team. This role is responsible for assisting the Manager of our company in maintaining all aspects of property operations, monitoring, and leading the Client Services department, taking the lead in employee training, motivation, and development. This individual will be a key contact person for clients, providing unparalleled customer service at all times.
This position does start at the entry-level. The expectation is that, over time and under the guidance of the Manager, this position will be groomed and eligible to be considered for an upper management position. We do not believe in tenure seniority, upper management positions are earned.
Duties and Responsibilities include, but are not limited to:
We are looking for a dynamic person who will add the strength of their unique industry experience and personality to an already wonderful team of committed employees.
