Call Center Agent - Jersey City, United States - Tone Talk Tel

Tone Talk Tel

Verified Company

Jersey City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Call Center Agent

Location:
Jersey City, NJ

Key Responsibilities:

Customer Interaction:

Handle a high volume of inbound and outbound calls in a timely manner.
Provide accurate information about products, services, and company policies.
Address customer inquiries, concerns, and complaints with empathy and professionalism.

Issue Resolution:

Identify customer needs and assist in resolving issues to ensure customer satisfaction.
Escalate complex or unresolved issues to the appropriate departments or supervisors.
Follow up with customers to ensure their issues are fully resolved.

Performance Metrics:

Meet or exceed performance targets, such as call handling time, first call resolution, and customer satisfaction scores.
Adhere to call center protocols and guidelines.

Team Collaboration:

Work collaboratively with team members and other departments to improve overall customer experience.
Participate in training and development sessions to enhance product knowledge and customer service skills.

Qualifications:

High school diploma or equivalent. Some college coursework or a degree is a plus.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Proficiency in using computers, CRM software, and other relevant technology.
Ability to handle stressful situations and manage multiple tasks simultaneously.
Customer-focused with a positive attitude.
Dependable and punctual.
Ability to work both independently and as part of a team.