Jobs
>
New York City

    Sr. Desktop Support Engineer - New York, United States - Align Communications

    Align Communications
    Align Communications New York, United States

    Found in: beBee S2 US - 3 weeks ago

    Default job background
    Full time
    Description

    Join the Team

    Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

    At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart

    We believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

    Align seeks an Australian based employee to work 100% remote and support US based end users. We seek a highly experienced and motivated Senior Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. You will provide end user, technical IT support for Executives and VIPs. Prior financial services industry experience is preferred but is not required. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

    • The Desktop Support Engineer will be based out of Australia, preferably near the east coast (based on time difference, to cover USA overnight shift)
    • This position is fully remote
    • This is a full-time position offering a competitive salary

    Responsibilities

    • Provide 100% remote, technical support for desktop-related and end user technical issues for key managed services client in the United States of America
    • Provide technical support for desktop-related and end user technical issues for key managed services client
    • Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
    • Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
    • Install, upgrade and remove desktop applications / user workstations
    • Inventory control of hardware and peripherals
    • Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

    Qualifications

    • A minimum of four years of desktop support / end user technical support experience
    • Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
    • Excellent verbal and written communication skills and the ability to be prompt and courteous
    • Strong attention to detail, multitasking skills, and sense of teamwork
    • Ability to work in a fast-paced & dynamic environment

    Preferred Qualifications

    • Minimum of 4 years of experience working with a Managed Services Provider
    • Ideal candidate will have a Bachelor's degree
    • Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
    • Previous experience with Hybrid & Cloud environments
    • Proven ability to operate MS 365, Exchange, Intune, Azure AD
    • Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
    • Familiarity with Active Directory & Group Policy
    • Basic networking skills
    • Some Hedge Fund or Alternative Investment industry experience is strongly preferred

    Tier 2

    PM20

    Align is a premier global provider of technology infrastructure solutions.

    Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.

    Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

    Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

    Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

    For more information, visit:



    PI0c8878f2962f

  • Reveal Media USA

    Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Reveal Media USA New Jersey, United States

    Job Title: Support Engineer · Department: Service Delivery · Location: New Jersey Office / Hybrid · Country: U.S. · Level: Individual Contributor · Reports To: Technical Account Manager U.S. /Dotted line to Global Head of Service Delivery U.K. · Contract Type: Permanent / Full Ti ...

  • Navan

    IT Support Engineer

    Found in: Lensa US 4 C2 - 8 hours ago

    Navan New York, United States

    Navan is looking for an IT Support Engineer to join the Navan IT Support Team for our New York City office. This position is an on-site role where 5 days a week in the office are required. Primary responsibilities will be supporting and providing technical support to end-users in ...

  • Scale AI

    IT Support Engineer

    Found in: Lensa US 4 C2 - 1 day ago

    Scale AI New York, United States

    Scale is looking to grow our IT team We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. You will be someo ...

  • Solenis

    Support Engineer

    Found in: Lensa US 4 C2 - 3 days ago

    Solenis New York, United States

    Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's produc ...

  • The Cypress Group

    Technical Support Engineer/Desktop Support Engineer

    Found in: ZipRecruiter Test10S US C2 - 38 minutes ago

    The Cypress Group New York, United States

    Job Description · Job DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across vario ...

  • Bernard Nickels & Associates

    Desktop Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Bernard Nickels & Associates New York, United States

    Job Title: Desktop Support Engineer · Job Overview: · Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This ro ...

  • Quantitative Systems

    Systems Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Quantitative Systems New York, United States

    SYSTEMS SUPPORT ENGINEERNew York, New York, United States · We are seeking a systems support engineer (SSE) who will serve as the primary provider of IT support to users throughout our global enterprise. In this dynamic position, you will be exposed to multiple IT disciplines in ...

  • LTIMindtree

    Field Support/Desktop Support Engineer

    Found in: Appcast US C2 - 2 days ago

    LTIMindtree New York, United States

    About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...

  • Innovar Group

    Technical Support Engineer

    Found in: Appcast US C2 - 3 days ago

    Innovar Group New York, United States

    Our client is seeking a Technical Support Engineer · Job Title: Technical Support Engineer · Location: Bronx, NY (Near Yankee Stadium) · Salary :$95,000 per year + Bonus · Job Type: Direct Hire · Responsibilities: · Provide technical support to customers via phone, email, or remo ...

  • Franklin Fitch

    Desktop Support Engineer

    Found in: Appcast US C2 - 22 hours ago

    Franklin Fitch New York, United States

    Executive IT Support | NYC | Up to $165k · Do you have experience supporting VIP & Executives? · Client: Financial services firm looking for an Executive Support Engineer to assist executives and VIPs with their technical issues. · You will work closely with VIPs, ensuring effici ...

  • Lead Dog Recruiting

    Sales Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Lead Dog Recruiting New York, United States

    I am recruiting for a Sales Support Engineer for a client company with headquarters in California. This is a HYBRID REMOTE role with approximately 25% travel or as required. · Candidates MUST live EITHER in Southern, CA, Sacramento or SF Bay area. · This individual will support ...

  • Mitchell Martin Inc.

    Technical Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Mitchell Martin Inc. New York, United States

    Title: IT Support Engineer · Job Type: Contract-to-Hire · Location: New York, NY (Onsite 5 Days/Week) · We are recruiting on behalf of our client, a Major Medical Center, for a Contract-to-Hire Position. · My company, Mitchell/Martin Inc., handles the recruiting for this client a ...

  • Hays CPA LLC

    Systems Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Hays CPA LLC New York, United States

    Systems Support Engineer – Permanent – Dania Beach, FL\ Hybrid – $90,000-$100,000 · The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/ ...

  • Atlantic Group

    Desktop Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Atlantic Group New York, United States

    Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment. ...

  • Columbia University

    Client Support Engineer

    Found in: MyJobHelper US C2 - 3 days ago

    Columbia University New York, United States

    Job Type: Officer of Administration · Regular/Temporary: Regular · Hours Per Week: 35 · Salary Range: $64,000 - $69,000 · The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications ...

  • SBS Creatix

    Senior Support Engineer

    Found in: Appcast US C2 - 1 day ago

    SBS Creatix New York, United States

    General Info: · Must be a US Citizen or GC Holder · Must be on our W2- fully remote · Looking for a seasoned Support Engineer that's focused on troubleshooting endpoint issues including: Windows OS, Thin Clients, Citrix VDA, VDI, O365, MacOS, Android and print. · Required: · Mu ...

  • Insight Global

    Desktop Support Engineer

    Found in: Appcast US C2 - 3 days ago

    Insight Global New York, United States

    Title: Desktop Support Engineer · Duration: 12 month + contract · Location: Fully Onsite NYC · Work Authorization: USC/GC · Compensation: 35-45/hr · Must-haves · 5-7+ years' experience in desktop support · Experience supporting PC computers/laptops, completing tickets relate ...

  • Discover International

    Facilities Engineering Support

    Found in: Appcast Linkedin GBL C2 - 1 day ago

    Discover International New York, United States

    Hi Network, · One of our clients is currently looking for a Facilities Engineering Support for a 6-month contract to be based in Albany/NY. · The ideal candidate will have to fulfill the following responsibilities: · Overseeing and executing work within the Facilities Engineering ...

  • Stefanini North America and APAC

    Desktop Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Stefanini North America and APAC New York, United States

    Qualifications: · Bachelor's degree in information systems or IT related discipline preferred. · 10 years of experience in a Desktop Engineering role is required. · Must have prior C suite support. · Proven experience handling software deployments and patches in multi-thousand en ...

  • Hawaiian Telcom

    Desktop Support Engineer

    Found in: Appcast US C2 - 1 day ago

    Hawaiian Telcom New York, United States

    Job Purpose · We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integr ...