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    Senior Support Engineer - New York, United States - SBS Creatix

    SBS Creatix
    SBS Creatix New York, United States

    2 weeks ago

    Default job background
    Description

    General Info:
    Must be a US Citizen or GC Holder
    Must be on our W2- fully remote


    Looking for a seasoned Support Engineer that's focused on troubleshooting endpoint issues including: Windows OS, Thin Clients, Citrix VDA, VDI, O365, MacOS, Android and print.


    Required:
    Must be committed to incorporating security into all decisions and daily job responsibilities
    Strong knowledge and proficiency in providing support of the Windows operating system
    Working knowledge of Windows Print, Windows Print Server and thin clients
    Experience with Microsoft Office 365 cloud and internal environments
    Experience with IT Service Management tools (i.e. ServiceNow, Remedy, SolarWinds, etc.)
    Professional communication abilities, both written and verbal
    Proven technical writing skills
    Ability to work in a fast-paced, high demand and challenging environment
    Investigates, diagnoses, and resolves complex issues without known solutions
    Creates and publishes documentation of knowledge resulting from investigative and support activities for future occurrences
    Leverages own technical expertise, including higher-level engineers, knowledge, and other internal tools to provide the most effective solutions to customer
    issues
    Performs task automation and identifies / implements process improvements
    Maintains established service level agreements to manage customer expectations and quality standards
    Support a flexible work schedule to support our SLA's with our customers, and provide occasional after hours and weekend support


    Preferred:
    Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or commensurate experience
    General understanding of Active Directory (GPO, OU, Groups), Windows Server, and scripting (i.e. command line, PowerShell, etc.) knowledge
    General knowledge of Citrix VDA, VDI and published application environments
    General understanding of Android OS and Mac OS
    Experience with Cisco AnyConnect
    Splunk experience a plus
    Working knowledge of agile methodology using JIRA
    Ability to identify trends and opportunities for improvement using data analytics
    Ability to interpret and visualize data results in order to create effective dashboards and reporting
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