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New York City

    patient service representative - New York, NY , USA, United States - RadNet

    RadNet
    RadNet New York, NY , USA, United States

    6 days ago

    Default job background
    Description
    Responsibilities

    Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward.

    With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.

    When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.


    You Will:

    • Greet and register patients in a friendly and service-oriented manner.
    • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
    • Collect and log all co-pays and fees
    • Answer/transfer incoming phone calls.
    • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
    • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
    • Coordinate with the back-office staff for timely and effective care of patients

    You Are:

    • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
    • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
    • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
    To Ensure Success In This Role, You Must Have:


    • High School Diploma or GED
    • Intermediate to advanced computer skills
    • Strong multitasking and communication skills
    • Experience providing exceptional customer service
    • Medical terminology knowledge and recent medical/radiology office experience is preferred.
    Shift

    Nights
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