Customer Service Representative - New York, United States - NYC Careers

NYC Careers
NYC Careers
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Representative :


  • Apply

Customer Service Representative :


  • Agency: CONSUMER AND WORKER PROTECTION


  • Posted on: 05/17/2024

  • Job type: Fulltime
Location

NYC-ALL BOROS

  • Title Classification: Exam may be required
Department

Licensing Customer Service

  • Salary range: $35, $42, THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
- **ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELEGIBLE FOR 55A, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.
  • Perform ordinary mathematical computations while accepting and processing payments.
  • Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
  • Check records for accuracy of information and for conformity with established policy and procedures.
  • Provide highvolume customer service to licensing applicants in person and via phone.
  • Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
  • Attend seminars, meetings and/or trainings.
  • All relevant and related Licensing tasks as assigned when needed
  • Follow all division and agency policies and procedures.
Minimum QualificationsQualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills- Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus - Respectful and professional demeanor in diverse contexts.
  • 55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55a Program.

    Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55a Program.

    Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment.

    However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

    To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

    Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex
, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum QualificationsQualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills- \tComputer literate (MS Word, Excel & Outlook)
- \tDetail oriented
- \tProfessional demeanor
- \tStrong oral and communication skills
- \tOrganized
- \tSelf-motivated
- \tFluency in a language in addition to English a plus
- \tRespectful and professional demeanor in diverse contexts.

  • 55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55a Program.

    Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55a Program.

    Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment.

    However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

    To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

    Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex
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