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    Production Support Engineer - Seattle, United States - Tata Consultancy Services

    Tata Consultancy Services background
    Description
    Strongexperience in Linux, Unix, shell scripting

    Strongexperience troubleshooting Java and C++ based application

    Musthave experience in middleware technologies e.g. CORBA,AIX, MQ, File transfer

    Experiencein L2/L3 Incident management and release management.

    Experienceof handling legacy and complex applications

    7Years


    • Coordinate withSystem Administrators and Infrastructure Teams to InstallApplications/Software
    • Data centers,backups etc. Working with onsite and offshore teams , system alerts,monitoring,etc.
    • Environment setupand release management as per Block point requirement
    • Disaster recovery
    Admin experience ofpasswords , permissions


    • Create long rangedisaster recovery
    • Customer feedbacksurvey
    • Manages andmonitor system performance. proactively monitor the Platform to ensure secureservices with minimum downtime
    • Sets up andmaintains documentation and standards
    • Performanceanalysis and tuning , Best practices implemented on current system
    • L2/L3 ticketsupport
    • Troubleshootingand Issue resolution within SLA.
    • Coordinate withother applications SMEs to troubleshoot
    • Support Majorincident management
    • On call support

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