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Account Manager - Fremont, United States - Confluent Medical Technologies
Description
Salary Range:
$86, $144,375.00
Job Description:
Confluent Medical Technologies is dedicated to working collaboratively with our customers, taking their projects from rapid prototype into high volume production.
Our unparalleled technical expertise, proven experience and partnership with our clients has allowed us to perfect the process necessary to deliver world-class medical devices and materials through innovative material science, engineering, and manufacturing.
Our primary capabilities include:
nitinol components and materials, balloon expandable stents and balloon catheters, delivery systems, biomedical textiles, access kits, and guidewires.
We take pride in our position as the leader in the medical technology space and are driven by a passion to create products that our clients have envisioned for their customers.
Confluent Medical Technologies is growing We're looking for Account Managers to join our Commercial teamOur Account Managers are responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with our customers and our product development team to achieve mutual success.
They will be an advocate for the customer to seek resolution of issues with Commercial, Supply Chain, Engineering and Quality.
This person will be responsible for account management at multiple sites.This person will communicate directly with customers, the PD team and the Commercial team to provide timely solutions to customers' requests.
Responsibilities:
Develop and foster relationships with customers
Drive resolutions of issues for Commercial and Development teams (includes Supply Chain, Quality and Engineering)
Understand customer requirements and be able to hold both the customer and Confluent accountable to commitments
Work with the Project Management Team and the Engineering Team to serve as the voice of the customer
Responsible for Change Order Management processes (quote entry, order entry, contract review, and resolve discrepancies when needed with customer)
Assist Commercial and Project Managers to help meet customer's request to expedite and/or change order request
Support Commercial team to get answers at the site level
Facilitate customer calls regarding project updates, change requests and customer complaints
Requirements:
Must exhibit decision making & problem solving skills: needs to understand customer, products and processes in order to communicate issue and help provide solution to achieve customer satisfaction
Must exhibit ability to communicate at all levels of the organization and customer in order to drive efficient resolution of issues
Must exhibit ability to multi-task with strong organization, prioritization, and follow through
Must be able to comprehend internal and external documentation (customer drawings/specs, quality documentation and company procedures)
Highly responsive customer service attitude
ERP/database experience
Technical, project management, or appropriate industry experience is a plus
Technical or Business Bachelor's Degree and a minimum of 5 years equivalent experience in related field
Confluent Medical Technologies offers very competitive compensation and benefits and is proud to have a distinguished reputation throughout the medical device industry around the world We welcome eager and ambitious team players to apply.
Qualified candidates will be contacted. No phone, fax or email inquiries from potential applicants, external recruiters or other interested parties, please.
We regret that we are unable to sponsor employment visas or consider individuals on a time-limited visa status for this position.
