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    E-commerce Administrative Support Specialist - Doral, United States - Capro, Inc.

    Capro, Inc.
    Capro, Inc. Doral, United States

    6 days ago

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    Description

    Job Description

    Job Description

    E-commerce Administrative Support Specialist.

    Contribute to the seamless functioning of the e-commerce department, ensure a high standard of service and support, and provide valuable insights through accounting reports for informed decision-making.

    Key Responsibilities

    Product Management:

    · Efficiently manage product listings, ensuring accurate inventory records and accurate price.

    · Process and publish products and associated assets on the website.

    · Handle timelines and pipelines for marketing assets, including sample fulfillment, site and email content, and general site support.

    Data Management:

    · Research, request, review, and perform data entry for new item setups.

    · Regularly review the information database to maintain accuracy and completeness.

    Order Fulfillment:

    · Process orders and ensure timely fulfillment, including cancellations, refunds and ordering short products as needed.

    · Send notification to the customers when the delivery is delayed.

    · Provide the products and packing supplies requested by the packing team.

    · Notify customers promptly in the event of any delivery delays, providing transparency and managing expectations.

    · Provide customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.

    Platform Management:

    · Upload new products and relevant information to the designated e-commerce platform, such as Shopify.

    · Collaborate with developers to implement website improvements.

    Accounting Report:

    · Generate and analyze accounting reports to provide insights into financial performance.

    · Ensure financial data accuracy and compliance.

    Team Support:

    · Assist and facilitate e-commerce activities for the packing team.

    · Resolve any issues that arise during the e-commerce process.

    Sales Analysis:

    Analyze sales data and promptly inform developers of significant drops in sales.

    File Management:

    · Maintain and organize both electronic and physical files for efficient record-keeping.

    Reporting and Administration:

    · Generate regular reports on performance metrics.

    · Provide administrative support, including managing calendars and scheduling meetings.

    · Prepare and edit correspondence, reports, and presentations.

    **Be aware that your direct supervisor may include or request additional activities. **

    By executing these responsibilities, the main goal is to streamline operations, optimize financial performance, and foster a cohesive and efficient e-commerce environment.

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