Monitoring Tech Support Specialist - Miami, United States - SuperCom

SuperCom

Verified Company

Miami, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

DESCRIPTION:

The position includes:

Troubleshooting and diagnosing hardware & software issues and escalating as necessary.
Processing monitoring alerts according to defined protocols.
Ability to work well under pressure and maintain a positive attitude.
Providing timely information to customerfacing teams to improve overall customer satisfaction.
Working shifts during nights, weekends and holidays.
Parttime position with a minimum of 3 shifts per week.

REQUIREMENTS:

High School Diploma or equivalent.
Excellent analytical and problemsolving skills with a strong sense of customer commitment.
Basic knowledge of hardware & software platforms.
Quick learner & Details oriented.
Able to handle multiple tasks and prioritize effectively.
Excellent verbal and written communication skills.
Currently studying for a technical bachelor's degree
an advantage:
Prior experience in a technical support or helpdesk role
an advantage

Experience with tech support web tools such as Jira Service Desk **an advantage.

Regional Sales Manager