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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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Uicalaska Doral, United StatesPosting Title · IT Support Specialist · Description · IT SUPPORT SPECIALIST (CBP W): · Bowhead is seeking an IT Support Specialist in Miami, FL to join our team in supporting IT deployment and infrastructure for the Customs & Border Protection contract. The IT Support Speciali ...
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IT Support Specialist
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IT Support Specialist
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Operations Support Specialist
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Customer Support Specialist
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Fiduciary Support Specialist
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Customer Support Specialist
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Paradigm Doral, United StatesJob Description · Job Description · Paradigm is a legal-industry leader in cloud-based software with three practice management platforms – PracticePanther, Bill4Time, and MerusCase – as well as epayments (Headnote) and accounting (TrustBooks) solutions. · What is the role? · We ...
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Customer Support Specialist
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Multimedia Technical Support Specialist
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Bilingual Customer Support Specialist
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Health Gorilla Doral, United States> Since day one, I'm continuously amazed by the level of commitment this team brings to the health IT industry. My role as a Forward Deployment Engineer has giving me the opportunity to work with next level technology as well as next level people. I'm excited to be part of this c ...
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Information Technology Support Specialist
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Tax Engagement Support Service Specialist
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E-commerce Administrative Support Specialist
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Operations Support Specialist I-OSS1
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Pike Corporation Doral, United StatesSUMMARY: · This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office. ...
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Sales Support/Customer Service Specialist
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Fiduciary Support Specialist
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Truist Financial Corporation Coral Gables, United StatesPrimary Location : Coral Gables, FL US : **Fiduciary Support Specialist - International Trusts (Bilingual Spanish/English) Hybrid (Office/Remote)** · Job Description : **The position is described below. If you want to apply, click the Apply button at the top or bottom of this pa ...
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IT Support Specialist
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Hazen and Sawyer Hollywood, United StatesLevel 2 IT Support Specialist – Competitive Pay, Fast Track Potential, Established Private Firm · Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Level ...
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IT Support Specialist
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ASM Global Fort Lauderdale, United StatesPosition - IT Support Specialist · Facility Name - BCCC · Location - Ft Lauderdale · DEPARTMENT: Operations/Facilities · REPORTS TO: IT Manager · FLSA STATUS: Hourly - Non-Exempt · Summary · As the world's leading venue management company and producer of live event exper ...
Desktop Support Specialist - Doral, United States - NewEdge Wealth LLC.
Description
The Desktop Support Specialist is a hands-on technical role, responsible for working with a team supporting, implementing and maintaining the organization's IT infrastructure and applications.
Duties/Responsibilities:
Serve as the first point of contact for users/customers seeking technical assistance through the help desk system, address user tickets regarding hardware, software, peripherals and networking
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
IT infrastructure installation, maintenance and support of hardware including managing all Desktop Support activities, email support, and administration of Telecom systems.
Implement and support users according to regulatory compliance, policies and procedures.Respond to alerts from various monitoring applications providing a layered network security
Support peers on other projects and tasks while balancing regular duties
Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals
Implement and support existing and new applications and technologies entering the infrastructure
Provide prompt and courteous customer support to end users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting, etc...)
Support third party vendor applications – installation, user setup and user support.
Contribute to the development and implementation of hardware and software standards for workstations, wireless technology, file & print services, etc.
Contribute to the development and implementation of 'best-practice' standards as well as departmental policies and procedures.Help determine, recommend and implement hardware and software upgrades for business applications, desktop, laptop, etc.
Additional duties may be assigned such as planning, equipment staging, etc. as change occurs
Required Skills/Abilities:
Associates in Computer Science, relevant field, completion of appropriate technical course, or equivalent work experience
3-5 years of related work experience in desktop support
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Demonstrated knowledge of Active Directory/AD Manager and O365 Admin Center required.
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Prior experience using the below preferred:
Service Now Ticketing System
VDI VMware
Manage Endpoint Central – Remote system, Computer patching,
PC Imaging
Knowledge base Documentation
Computer Inventory
Desktop Imaging and Deployment Skills, Basic PC Troubleshooting
Cisco AnyConnect VPN
Phone systems – Ring Central and FSN
Misc application management and support
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