- Service & Support
- CUSTO01988
- Youll be in constant contact with our customers from all over the world assisting them with their support requests and inquiries
- Youll work with our incredibly smart development team to understand what features are being released so you can properly support our customers
- Youll be directly involved in the onboarding of new customers, working side by side with our Success Team to ensure a great experience
- Youll join a passionate team that is focused on two things: #1 building an awesome product and #2 building a great place to work every day
- Team player that enjoys assisting customers
- Problem solver who can tackle anything thrown their way
- You're innovative with the ability to bring new ideas to the team while moving at a fast pace to hit goals
- You have at least - 2 years experience in customer service and/or providing direct customer support
- You have experience working with MS-SQL, MySQL, and/or PostgreSQL databases
- You feel comfortable writing and can clearly articulate responses to customer inquiries, as this will be your primary communication method
- Youre comfortable using customer support software like Zendesk to communicate with customers and properly track requests.
- Bachelor's degree
- 1+ years of customer service experience
- In-depth knowledge of customer service principles and practices
- Proficiency in MS Office applications
- Product knowledge
- Flexible work arrangements: opportunity to work in one of our office locations or remotely
- Travel on occasion
- Comprehensive Healthcare
- 401k w/ match
- Master's Assistance Program, Leadership Training & Industry Related Certifications
- Unlimited Flexible Time Away package
-
Broker Support Specialist
2 weeks ago
Health Family Insurance Hialeah, United States**GENERAL PURPOSE**: The Broker Support Specialist plays a pivotal role in the organization as the day-to-day interface (both inbound and outbound) with contracted Health Insurance brokers in the field. The Specialist will adhere to company policies and CMS regulations to ensure ...
-
IT Support Specialist
3 weeks ago
Godspeed Workforce Doral, United StatesJob Description · Job Description · Job Title: IT Support Specialist · Locations: Miami, FL · Job Type: Full-time · Experience Level: 2 years · Job Description · As an IT Support Specialist, you will play a crucial role in delivering superior customer service to our 70+ re ...
-
IT Support Specialist
3 weeks ago
Uicalaska Doral, United StatesPosting Title · IT Support Specialist · Description · IT SUPPORT SPECIALIST (CBP W): · Bowhead is seeking an IT Support Specialist in Miami, FL to join our team in supporting IT deployment and infrastructure for the Customs & Border Protection contract. The IT Support Speciali ...
-
IT Support Specialist
3 weeks ago
Alfaconseil Doral, United StatesIT Support Specialist · Summary Description · The IT Support Specialist is responsible for delivering superior customer service to our 70+ retail store locations nationwide as well as our corporate offices. · Under direct supervision · installs, maintains, tests, and repairs s ...
-
IT Support Specialist
3 weeks ago
FEMBi Mortgage Doral, United StatesIT Support Specialist · The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. The position will be responsible for the administration, support an ...
-
IT Support Specialist
1 week ago
BCA IT, Inc. Doral, United StatesBCA is a Managed IT Service Provider (MSP) with offices located in Miami, Orlando, & Dallas servicing small and mid-sized businesses. Our offerings include managed IT services, cloud services, managed security services, back-up and disaster recovery services as well as profession ...
-
IT Support Specialist
3 weeks ago
Warren Henry Automotive Group Doral, United StatesPosition Overview: · Performs technical work in the maintenance, support, and installation of computer and peripheral equipment to ensure proper performance · . · Responsibilities: · Diagnose software and hardware problems · Assists employees of the organization with IT related ...
-
Business Support Specialist
7 hours ago
Jackson Health System Miami, United States**Department**: JRSCH Admin General · **Address**: Jackson Memorial Hospital · - 1611 NW 12th Ave, Miami, FL 33136 · **Shift Details**: Monday - Friday, Full Time, Days · **Why Jackson**: · Jackson Health System is a nationally and internationally recognized academic medical syst ...
-
Administrative Support Specialist
7 hours ago
U.S. Army Cyber Command Miami, United States**Duties**: · - Prepares personnel accounting and strength management reports and data. · - Conducts initial orientation by providing brochures such as health and life insurance, and briefly explaining retirement provisions, Thrift Savings Plan (TSP), hours of work, leave accrual ...
-
Peer Support Specialist
2 weeks ago
WestCare Foundation Doral, United StatesJob Details · Job Location Miami Blue Lagoon Drive - Miami, FL Position Type Full Time Education Level High School Salary Range $ $21.63 Hourly Description · POSITION SUMMARY: · Person in this position is responsible for providing peer leadership, outreach, advocacy, coaching, ...
-
Senior IT Support Specialist
2 days ago
Moffatt & Nichol Doral, United StatesMoffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides ...
-
Clinical Support Specialist
2 weeks ago
Carebridge Corporation Doral, United StatesClinical Support Specialist · The CareBridge Clinical Support Specialist supports and collaborates with patients, medical professionals, and vendors to ensure comprehensive care for patients with physical, developmental, and intellectual disabilities. This is a frontline role whi ...
-
Product Support Specialist
5 days ago
ecisolutions Doral, United StatesFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and ...
-
Technical Support Specialist
1 day ago
Colliers International Doral, United StatesTechnical Support Specialist page is loaded · Technical Support Specialist · Apply · locations · Miami, Florida, United States of America · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR13716 · Make your next move an expert one. · At Co ...
-
Operations Support Specialist
1 week ago
Usiinc Doral, United StatesOperations Support Specialist page is loaded **Operations Support Specialist** · **Operations Support Specialist** · locationsMiami, FL · time typeFull time · posted onPosted 9 Days Ago · job requisition idR · **We are looking for individuals who are eager to develop and appl ...
-
Technical Support Specialist
2 days ago
Doorloop Doral, United States**Technical Support Specialist** · Remote available Technical Support Specialist Remote available Location Miami, FL 33139, USA DoorLoop is the easiest rental property management software used by landlords and property managers in over 100 countries worldwide. · As a SaaS company ...
-
Operations Support Specialist
1 week ago
Bellwether Staffing Solutions Doral, United StatesWe are currently recruiting for an Underwriting Operations Specialist / Sales Support in Miami, FL (Brickell office). Hybrid schedule (in-office 2 days - remote 3 days a week). This is a great opportunity to join a growing operations team. The Operations Specialist is responsible ...
-
Operations Support Specialist
1 week ago
Bellwether Staffing Solutions Doral, United StatesWe are currently recruiting for an Underwriting Operations Specialist / Sales Support in Miami, FL (Brickell office). Hybrid schedule (in-office 2 days - remote 3 days a week). This is a great opportunity to join a growing operations team. The Operations Specialist is responsible ...
-
Fiduciary Support Specialist
2 weeks ago
Truist Financial Corporation Doral, United StatesPrimary Location : · Coral Gables, FL US · : · **Fiduciary Support Specialist - International Trusts (Bilingual Spanish/English) Hybrid (Office/Remote)** · Job Description : · **The position is described below. If you want to apply, click the Apply button at the top or bottom ...
-
Product Support Specialist
23 hours ago
Ecisolutions Doral, United StatesFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and ...
Customer Support Specialist - Doral, United States - Brightgauge
Description
Customer Support Specialist
Job Category*:
Requisition Number*:
Job Details
Description
At BrightGauge, a ConnectWise company, we make an awesome Software as a Service (SaaS) product that helps customers grow their business by understanding their data, through , , and .
You can also describe our product as a business intelligence platform that focuses on the global IT Service Provider and Managed Service Provider (MSP) industry.
We are currently seeking a Customer Support Specialist to join one of our largest teams - our Support Team.Essential Duties and Responsibilities:
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational/Vocational/Previous Experience Recommendations:
Working Conditions:
Benefits:
*The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*ConnectWise is an Equal Opportunity Employer.
*ConnectWise is not accepting unsolicited assistance from search firms or staffing agencies for any employment opportunity. All resumes submitted by search firms or agencies to any employee or affiliate of ConnectWise via-email, the Internet or in any form and/or method without a current and valid written Statement of Work or Master Service Agreement in place for this position from ConnectWise HR/Recruitment, and authorized by ConnectWise Executive Leadership, will be deemed the sole property of ConnectWise. No fee will be paid in the event the candidate is hired by ConnectWise as a result of the referral or through other means.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
#J-18808-Ljbffr