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IT Support Specialist - Doral, United States - FEMBi Mortgage
Description
IT Support SpecialistThe IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.
The position will be responsible for the administration, support and maintenance of all related systems, applications and training.The IT Support Specialist will provide full level support for users, ensure currency of information and provide installation as needed.
Essential FunctionsGeneral technical support for PR and US employees/offices
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Inventory and records maintenance
Manage Help Desk tickets in a timely manner
Detail oriented in order to keep detailed notes on tickets
Document user interactions
Escalate issues to the next Tier with next level of difficulty
Follow up with customers to ensure issues are resolved
Assists in research and procurement of computer accessories and supplies
Oversee the daily performance of computer systems.
Mainatin Cloud Infrastructure including overall maintenance and troubleshooting of domain controllers, file servers, print servers, session hosts, etc.
Set up equipment for employee use, performing or ensuring proper installation of cables, monitors, printers, operating systems, or appropriate software.
Assists in the customization of existing, and adaptation of new programs to meet users' requirements.Develop training materials and procedures, or train users in the proper use of hardware or software.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Perform routine maintenance or standard repairs to networking components or equipment.
Required Knowledge, Skills and Abilities
A strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
Candidate must be fully bilingual - speak, read, and write Spanish and English with proficiency.
Ability to work outside of office hours when needed.
Experience managing Microsoft 365 Admin Center.
Knowledge of basic coding principles (preferred).
Experience working with Encompass Bankers edition (preferred).
Education and Experience
Minimum Requirements:
Bachelor's Degree in computer science or related fields
Excellent oral and written communication skills.
Fully Multi-lingual capabilities, including Spanish
A+ / Network + certifications (preferred).
Position details
Full-time position Monday – Friday / 8:30 am – 5:00 pm
Assigned to the Dadeland office
Reports to the IT Director and the CIO
About the Company
Who we are
Since our founding in 1997, FEMBi has offered a wide array of mortgage and home-financing solutions throughout the Southeast and Puerto Rico while providing the highest level of personalized attention and integrity to our clients.
Our commitment to offer a wide array of loan products at very competitive terms and provide personalized service to each of our borrowers has helped us build a reputation as a leader in the home financing business.
FEMBi Mortgage is a leader in mortgage lending in the Southeastern United States.
We got here by understanding the individual needs of our clients—and by building a team of more than 125 professionals who are not only experts at what they do, they're at the top of their game.
Each and every member of our staff is driven to helping our clients succeed in their goals and offer them what the commercial bank can't—nearly 25 years of private mortgage banking experience, flexibility in lending guidelines, several of the largest institutional investor loan programs, multiple financing options, and fast closings.
What makes us differentA local presence with an international perspective—at FEMBi we understand the local market.
We're intimate with the intricacies of the community and appreciate what living here means to you, because we live here, too.
And just like you, we've chosen to live, work, raise our families and stay connected within the neighborhood, unlike the lending departments of the national commercial banking chains.
Our Hispanic heritage provides an even deeper understanding of our local Latin American neighbors and afforded us the ability to expand our services into Puerto Rico.
And because mortgages are all we do, our entire focus is getting our clients the best product at the lowest rate to suit their unique needs and lifestyle.
DisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.First Equity Mortgage Bankers, Inc.
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, First Equity Mortgage Bankers, Inc.complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
First Equity Mortgage Bankers, Inc.expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of First Equity Mortgage Bankers, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.
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