Jobs
>
Minneapolis

    Commercial Insurance Client Manager - Minneapolis, United States - The Horton Group

    The Horton Group
    The Horton Group Minneapolis, United States

    5 days ago

    Default job background
    Insurance
    Description

    JOB TITLE: Client Manager

    REPORTS TO: Team Manager or Operations Support Supervisor

    EXEMPT/NON: Exempt

    DIVISION: Horton Risk Advisory Services

    GENERAL DESCRIPTION Summary

    The Client Manager is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. Responsibilities include client and carrier relationship management, policy related service, accounts receivable management and file management. The Client Manager role requires the coordination of multiple tasks across teams and functional roles to meet various deadlines and quality standards.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

    Coordinate the servicing of a book of business with all internal and external stakeholders, demonstrating an advanced level of knowledge of all commercial lines of insurance

    Monitor and address aged accounts receivable with clients

    Communicate and develop relationships with clients to ensure their satisfaction with services provided. Escalate complaints and concerns to appropriate stakeholders

    Visit clients as necessary to review policies, audits, loss run analyses and experience mods/projections. Oversee service commitments to ensure compliance by colleagues

    Collect renewal information from clients as needed

    Coordinate value added services provided by Horton to clients

    Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon

    Review Policy Insight final document and request any necessary changes and or endorsements. Prepare policy documents and other documents, such as client commitment (CSRV) Bound coverages document, summary of insurance for delivery to clients as per client deliverable procedures. .

    Verify, dispute and process audit endorsements in a timely manner. Perform detailed audit reviews and present to clients

    Audit and update agency management systems to ensure all required entries are made and documentation is created and correctly filed in accordance with established timetables, naming conventions and procedures

    Act as back up for other Client Managers

    Mentor and assist in employee development of team members

    Manage surplus lines and other special procedures to ensure compliance with state regulations.

    Other duties as assigned

    KNOWLEDGE, SKILLS, AND ABILITIES

    Property and Casualty license must be obtained within 75 days of New Hire Onboarding.

    Commitment to advancing your insurance knowledge via training and obtaining approved industry designation

    • At least five years of similar experience
    • Must have strong commercial lines technical knowledge
    • Must understand all forms of coverage and risk alternatives
    • Highly proficient with Microsoft Word and Excel
    • Applied Systems agency management experience preferred
    • Extremely organized
    • Sense of urgency and works well under pressure
    • Analytical and technical orientation
    • Strong attention to detail and follow through
    • Self-confident
    • Ability to communicate well

    BEHAVIOR STANDARD

    Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. All employees are expected to behave in a manner consistent with the corporate values of Driven, Excellent and Together.

    WORKING CONDITIONS

    Fast-paced, multi-tasking environment requiring tolerance for schedule change and disruption with potential for travel.

    JOB PERFORMANCE STANDARDS

    The job description is intended to describe the essential responsibilities The Horton Group requires. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential functions.

    PHYSICAL REQUIREMENTS

    Ability to:

    Perform work on a computer for extended periods of time

    Sit/stand for extended periods of time in work area

    Grasp objects using your fingers (fine motor skills)

    Communicate and speak in a clear, concise and professional manner both in person and on the telephone.

    Travel by air or ground transportation as required in performing job duties.

    Be able to lift and carry objects that weigh a minimum of 40 pounds

    Nothing in this job description or in any other written documents or forms maintained by The Horton Group, creates, or may be deemed to create, an employment contract between The Horton Group and any of its employees.

    The Horton Group reserves the right to revise the contents of this job description, at any time, without prior notice to its employees.

    This job description supersedes any previous oral or written job descriptions.

  • Taylor Corporation

    Client Account Manager

    6 days ago

    Taylor Corporation Bloomington, United States

    Let Us Power Your Potential · Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― ...

  • Velocity Solutions

    IT Systems Specialist Client Management

    5 days ago

    Velocity Solutions Richfield, United States

    For over 85 years, STEAG has been a leader in efficient and secure energy production. STEAG Power GmbH operates coal-fired power plants at six locations in Germany, accounting for approximately five percent of the country's total electricity generation. These coal-fired power pla ...

  • PROCare HR

    Client Success Manager

    1 week ago

    PROCare HR Minneapolis, United States

    Candidates local to Minneapolis, MN preferred but not required. · At Procare HR, we're committed to changing workforce outcomes for care providers using our industry-focused HR services model We provide comprehensive HR services to clients including payroll processing, benefits ...

  • US Bank

    Client Onboarding Manager

    5 days ago

    US Bank Minneapolis, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • DCM Services, LLC

    Client Services Manager

    4 days ago

    DCM Services, LLC Minneapolis, United States

    Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativ ...

  • SAS Institute

    Client Relationship Manager

    1 week ago

    SAS Institute Minneapolis, United States

    Client Relationship Manager Job Locations US-MN-Bloomington Requisition ID Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and profe Relationship Manager, Client Relations ...

  • Compass Group USA

    client services manager

    5 days ago

    Compass Group USA Minneapolis, United States

    CLIENT SERVICES MANAGER - MINNEAPOLIS, MNClick Here to Apply OnlineJob Description Canteen One Position Title: CLIENT SERVICES MANAGER - MINNEAPOLIS, MN $ $72000 /yearJoin our collaborative team, the Canteen One office is located in the trendy North Loop area of downtown Minneapo ...

  • DCM Services

    Client Services Manager

    5 days ago

    DCM Services Minneapolis, United States

    Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity ...

  • DCM Services

    Client Services Manager

    3 days ago

    DCM Services Minneapolis, United States

    Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creati ...

  • IDeaS Inc

    Client Relationship Manager

    1 week ago

    IDeaS Inc Minneapolis, United States

    : · Passionate people. Loyal clients. Leading solutions. · With a rich culture of creative collaboration and professional growth, IDeaS team members build successful careers with us. · IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. ...

  • Cognizant North America

    Client Relationship Manager

    1 day ago

    Cognizant North America Minneapolis, United States

    Client Relationship Manager - Manufacturing · Location: Minneapolis, MN · About Cognizant · Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach ...

  • Penn Foster Inc

    Client Manager, PC

    5 days ago

    Penn Foster Inc Minneapolis, United States

    Holmes Murphy is one of the nation's largest privately held insurance brokerages. It is our mission to promote health, protect wealth, and deliver peace of mind to our clients. We pride ourselves on being a place where employees love what they do, and who they do it with In fact, ...

  • Lenovo

    One Client Manager

    1 week ago

    Lenovo Minneapolis, United States

    One Lenovo Client Manager · General Information · Req # · WD · Career area: · Sales · Country/Region: · United States of America · State: · North Carolina · City: · Morrisville · Date: · Thursday, March 7, 2024 · Working time: · Full-time · Additional Locations : ...

  • GBBN Architects

    Client Development Manager

    4 days ago

    GBBN Architects Minneapolis, United States

    Job Type · Full-time · Description · Business Development · Identify, research, and evaluate new markets and partnership opportunities through direct prospecting, networking, and participation with various industries, community, and professional groups. · Understand the art o ...

  • GQR

    Client Development Manager

    4 days ago

    GQR Minneapolis, United States

    The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company by direct contracts within hospitals. This candidate will be focused and have strong communication skills. They should be able to think critically when ma ...

  • Home Helpers Home Care

    Client Care Manager

    1 week ago

    Home Helpers Home Care Minneapolis, United States Full time

    The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it up-to-date as a result of subsequent client visits. They will participate in all staff ...

  • DCM Services, LLC

    Client Services Manager

    1 week ago

    DCM Services, LLC Minneapolis, United States Regular, Full time

    · Description · Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversi ...

  • Cognizant Technology Solutions

    Client Relationship Manager

    1 day ago

    Cognizant Technology Solutions Minneapolis, United States OTHER

    · Client Relationship Manager - Manufacturing · Location: Minneapolis, MN · About Cognizant · Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approac ...

  • Cognizant Technology Solutions

    Client Relationship Manager

    4 days ago

    Cognizant Technology Solutions Minneapolis, United States Regular, Full time

    · Client Relationship Manager - Manufacturing · Location: Minneapolis, MN · About Cognizant · Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approac ...

  • Arthur J. Gallagher & Co.

    Senior Client Service Manager

    5 days ago

    Arthur J. Gallagher & Co. Minneapolis, United States

    ** Senior Client Service Manager** · **** · New Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guidi ...