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    Client Success Manager - Minneapolis, United States - PROCare HR

    PROCare HR
    PROCare HR Minneapolis, United States

    3 weeks ago

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    Description
    Candidates local to Minneapolis, MN preferred but not required.


    At Procare HR, we're committed to changing workforce outcomes for care providers using our industry-focused HR services model We provide comprehensive HR services to clients including payroll processing, benefits administration, workers compensation management, and general HR support, among other services.

    Who We Are - Core Values
    We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
    We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
    We explore – Individual curiosity and resourcefulness lead us to better solutions.
    We show up – Sense of duty and accountability is part of our DNA. How we show up matters.

    We are grateful – We are grateful for our clients and for each other, and approach all situations with humility.

    We appreciate the experiences that have shaped us.

    We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

    Role Summary

    Organized, detailed, and client-focused, the Client Success Manager (CSM) is "the keeper of all things" – client account details, client data, all service and related activities and projects, and overall experience.

    As the owner of supervisor relationship, the CSM completes temperature checks, solves problems, and supports action and resolution. In small accounts and supervisors can be synonymous, requiring the CSM to "own" all stakeholders.

    In Medium, Large and Enterprise accounts, CSMs own certain supervisor, operational, and finance relationships and play a support role to other stakeholders via project management, HR Data and Reporting, maximizing UKG capabilities and functions, and being supportive, helpful, and responsive in all interactions with clients.

    When assigned an account, it belongs to you.

    Clients feel peace of mind knowing their supervisors are engaged, supported, and empowered in their partnership with Procare, and appreciative of CSMs attention to detail, follow-through, and relentless focus on experience.

    You are responsible for the success and satisfaction of everything related to that account and Procare services. Your clients trust and love you. You are the reason they cannot live without us.
    Your Responsibilities
    Primary Contact for Client Engagement
    Serve as the primary supervisor point of contact for all Procare functions and facets, heavily focused on education, UKG efficacy, and problem-solving (with respect to client segmentation stakeholder expectations)
    Know our services inside and out to provide an amazing client experience, holding client and team members accountable and removing roadblocks
    Build and maintain trust and transparency, develop long-lasting, healthy relationships with clients
    Function as the chief of staff to the Director of Client Engagement and the Director of Client HR
    Ensure delivery and resolution of client expectations and service requests, including client issues and escalations
    Manage and track all client projects, including cross-functional department projects
    Facilitate client meetings, including scheduling, meeting and agenda prep, and account/project status updates
    Achieve client engagement targets via email, phone, video, and in-person support
    HR Data and Reporting
    Ensure accuracy, integrity, and timely availability of data to solve HR problems and to support operations
    Produce client reporting such as Client Executive Summary, HR Scorecard, UKG dashboards and reporting
    Deliver labor analytics in key HR areas to develop, manage and support workforce planning initiatives
    Measure and report on the efforts and successes (KPIs) for clients and internally
    Identify and support ways to improve performance, efficiency, and efficacy based on metrics and client feedback. Deeply understand client data – where it comes from, how it's determined, why it's valid
    Provide insights from customer data to the marketing and sales departments in order to retain clients
    HR/HRIS Administration and Technical Expertise
    Develop and maintain technical proficiency in HRIS, specifically problem-solving and reporting
    Serve as the HRIS-user and Salesforce-user SME
    Support HR module configuration & discovery
    This Role is a Good Fit if You
    Have a Bachelor's degree in Accounting, Business Administration, Human Resources, or a related field
    Have 3-5 years of payroll or HR experience, healthcare setting preferred
    Have 3-5 years of HRIS system knowledge and experience preferred
    Have previous experience in a customer success role highly preferred
    Are proficient in Salesforce, preferred
    Are detail oriented and analytical
    Have demonstrated ability to increase customer satisfaction
    The Perks
    Flexibility
    Health insurance, with the company paying the single employee premium
    Company paid dental insurance
    Company paid life insurance
    Company paid short- and long-term disability insurance
    A 401K plan with company match
    Paid Time Off
    Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal
    Company paid parking at HQ

    This job posting contains some general information about what it is like to work at Procare HR and is not a complete job description.

    Procare Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

    Procare HR provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

    Discrimination of any type will not be tolerated.
    Procare HR is an Equal Opportunity Employer.
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