
Jesse Miller
Customer Service / Support
About Jesse Miller:
I am a hard worker with a history of longevity at multiple companies, a clean working record never having been written up or fired from a position, and a thorough learner who enjoys mastering a role down to the minute details.
Experience
ABC Supply Company Internal Auditor Team West 1 ABC Parkway, Beloit WI, 53511 September 2021- Current
Master all of ABC Supply Company’s internal best practices to ensure that individual branches are not exposing themselves to unnecessary risk of theft or other loss. Thoroughly review branches for theft and unsafe work environment or practices, including traveling nationwide and adapting to different market practices and auditing those processes for any risk of loss.
⦁ Utilize multiple programs such as Business Objects, ABC Point of Sale, CMS, as well as numerous internal portals to process reports.
⦁ Thoroughly review numerous reports to determine if audit risk is detected. Use these tools to review inventory, customer transactions, and internal/inter-branch transactions to determine their validity.
⦁ Adapt to an environment that is changing constantly as we learn to more thoroughly audit a location, as well as experiencing unique issues at most locations visited that require on-the-fly conclusions to resolve.
⦁ Communicate with multiple team members to coordinate on-going projects as well as to rely on each-other’s resources.
ABC Supply Company Inside Sales/Office Administration Assistant 2727 26th Ave S, Minneapolis MN, 55406 September 2020- September 2021
Service customers in a timely and professional manner. Specialize in roofing and siding supply sales, special order products for customers to fit their specific needs. Implement new processes and best practices that guarantee branch success, order accuracy, and overall end product quality for our clients. Support staff of all levels with Point of Sale, specializing in billing accuracy such as rebills for customers or Purchase Order adjustment/correction for branch transfers.
⦁ Learn ABC Point of Sale quickly and with precision, in addition to becoming familiar with all of our regular stock products for sale, their uses, and many products beyond that range with no prior experience.
⦁ Quality control for the branch, running and reviewing the Daily Report and Daily Invoice Register each day, as well as billing accuracy across all orders and customer returns.
⦁ Special order products for customers, as well as researching unfamiliar products to meet customer needs in an ever adapting environment.
⦁ Multitask in an incredibly fast paced workplace while maintaining accuracy, thoroughness, and customer satisfaction.
⦁ Create and implement best practices for paperwork and filing accuracy so that all practices are consistent and effective.
Education
Saint Cloud State University Fall Semester 2016-Fall Semester 2018 Completed Degree:
Bachelor of Elective Sciences. Focuses in Communication Studies and Economic Studies.
University of Wisconsin Eau-Claire Fall Semester 2014-Spring Semester 2016 Completed courses:
⦁ General electives such as religion studies, geology, communication, and more.
⦁ Business department classes such as accounting and economics.
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