

Marlene Rodriguez Souvannarath
Customer Service / Support
About Marlene Rodriguez Souvannarath:
My name is Marlene Rodriguez, I am 22 years old and currently looking for a stable income to fund my future careers. I found myself having a passion for art and the different ways one could express themselves. Soon after, I became extremely motivated in pursuing more than one career. Since most of my interests are collaborative with one another, I am able to complete many personal projects simultaneously. My interests are photography, film taking, cosmetology, and fashion. Many would call me a creative, social butterfly, positive, and energetic girl. Aside from my passions I also like to cook and work out when I have free time. I love experiencing new things and I can’t wait to start this new opportunity!
Experience
Work Experience and Other:
La Oportunidad Inc (2014-present)
Starting position: Student - Ending position: Mentor
Responsibilities:
- Non-profit volunteer
- Assigned a group of students to mentor
- Help mentees develop leadership skills by assessing their performance, recommending improvement strategies, offering advice, support, and guidance.
- Give input on new ideas for upcoming events
- Coordinate events
Masterson Staffing Solutions (May 2022-Present)
Position: Recruiter
- Recruiting the best possible candidates for each open order, ensuring all orders are filled on a daily basis
- Supporting the essential operation of the office
- Communicate with temporary employees to build rapport, respond to inquiries and resolve conflicts
- Attend check-ins and/or perform Got There Calls to monitor client satisfaction and quality
- Administer the application process in accordance with state and federal law and Masterson Staffing Solutions standard operating procedures
- Manage and update personnel records through complete and accurate data entry of application
JCPenney Portrait Studios (January 2022-April 2022)
Position: Photographer
Responsibilities:
- Capture photos that are fun and creative to exceed customer expectations
- Perform the sales process to achieve Sales Average expectations
- Talk with potential customers and call existing customers to schedule and confirm sessions
- Provide a wonderful customer experience
UPS (Winter 2020 and Winter 2021)
Position: Seasonal Delivery Helper
Responsibilities:
- Load and organize trucks according to route
- Deliver all packages safely to customer’s door
- Assist truck driver with any responsibilities
- Provide excellent customer service
Dukes On 7 (May 2021-November 2021)
Starting position: Expo - Ending position: Expo, Trainer, and Server
Responsibilities:
- Provide excellent customer service and care for guest
- Ensure orders are being prepared with the correct priority
- Ensure the efficient flow of orders from servers to the kitchen
- Check dishes before delivery for accuracy, presentation, and temperature
- Deliver orders to guests and handle any requests
- Train new employees up to company standards
- Greet customers and present menus
- Arrange table settings
- Up-sell and make suggestions when appropriate
- Deliver checks and collect payments
Starbucks (August 2018-September 2020)
Starting position: Barista - Ending position: Supervisor
Responsibilities:
- Provide excellent customer service and care for guests
- Money management
- Team management
- Take inventory and complete store orders according to sales
- Barista
- Cashier
- Drive thru operator
Caribou Coffee & Einstein Bros Bagels (from July 2016 - July 2018)
Starting position: Team Member - Ending position: Supervisor
Responsibilities:
- Provide excellent customer service and care for guests
- Cashier
- Drive thru operator
- Sandwich line cook
- Barista
- Money management
- Team management
- Inventory counts
Education
Education:
-Graduated Hopkins High School (2014-2018)
-Completed spring semester at Hennepin Technical College (2018)
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