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Customer Service / Support
Marlene Rodriguez Souvannarath

Marlene Rodriguez Souvannarath

Skilled and Goal-Oriented Worker
Minneapolis, City of Minneapolis, Hennepin


About Marlene Rodriguez Souvannarath:

My name is Marlene Rodriguez, I am 22 years old and currently looking for a stable income to fund my future careers. I found myself having a passion for art and the different ways one could express themselves. Soon after, I became extremely motivated in pursuing more than one career. Since  most of my interests are collaborative with one another, I am able to complete many personal projects simultaneously. My interests are photography, film taking, cosmetology, and fashion. Many would call me a creative, social butterfly, positive, and energetic girl. Aside from my passions I also like to cook and work out when I have free time. I love experiencing new things and I can’t wait to start this new opportunity!


Work Experience and Other: 

La Oportunidad Inc (2014-present)

Starting position: Student - Ending position: Mentor


  • Non-profit volunteer
  • Assigned a group of students to mentor
  • Help mentees develop leadership skills by assessing their performance, recommending improvement strategies, offering advice, support, and guidance.
  • Give input on new ideas for upcoming events
  • Coordinate events


Masterson Staffing Solutions (May 2022-Present)

Position: Recruiter

  • Recruiting the best possible candidates for each open order, ensuring all orders are filled on a daily basis
  • Supporting the essential operation of the office
  • Communicate with temporary employees to build rapport, respond to inquiries and resolve conflicts
  • Attend check-ins and/or perform Got There Calls to monitor client satisfaction and quality
  • Administer the application process in accordance with state and federal law and Masterson Staffing Solutions standard operating procedures
  • Manage and update personnel records through complete and accurate data entry of application


JCPenney Portrait Studios (January 2022-April 2022)

Position: Photographer


  • Capture photos that are fun and creative to exceed customer expectations
  • Perform the sales process to achieve Sales Average expectations
  • Talk with potential customers and call existing customers to schedule and confirm sessions
  • Provide a wonderful customer experience


UPS (Winter 2020 and Winter 2021)

Position: Seasonal Delivery Helper


  • Load and organize trucks according to route
  • Deliver all packages safely to customer’s door
  • Assist truck driver with any responsibilities
  • Provide excellent customer service


Dukes On 7 (May 2021-November 2021)

Starting position: Expo - Ending position: Expo, Trainer, and Server


  • Provide excellent customer service and care for guest
  • Ensure orders are being prepared with the correct priority
  • Ensure the efficient flow of orders from servers to the kitchen
  • Check dishes before delivery for accuracy, presentation, and temperature
  • Deliver orders to guests and handle any requests
  • Train new employees up to company standards
  • Greet customers and present menus
  • Arrange table settings
  • Up-sell and make suggestions when appropriate
  • Deliver checks and collect payments


Starbucks (August 2018-September 2020)

Starting position: Barista - Ending position: Supervisor


  • Provide excellent customer service and care for guests
  • Money management
  • Team management
  • Take inventory and complete store orders according to sales
  • Barista
  • Cashier
  • Drive thru operator


Caribou Coffee & Einstein Bros Bagels (from July 2016 - July 2018)

Starting position: Team Member - Ending position: Supervisor


  • Provide excellent customer service and care for guests
  • Cashier
  • Drive thru operator
  • Sandwich line cook
  • Barista 
  • Money management
  • Team management
  • Inventory counts



-Graduated Hopkins High School (2014-2018)

-Completed spring semester at Hennepin Technical College (2018)


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