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    Client Services Manager - Minneapolis, United States - DCM Services, LLC

    DCM Services, LLC
    DCM Services, LLC Minneapolis, United States

    2 weeks ago

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    Description
    Who are we?
    DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.

    What you'll be doing:


    In this role, the individual will be responsible for overseeing the administration of the Client Liaison and Document Handling Specialists.

    This individual will ensure all team responsibilities are handled according to client and Company requirements, as well as maintaining an environment that maximizes accuracy and productivity and incorporates risk-based controls.

    In addition, this individual will work closely with internal management to ensure all Company and client requirements are met.

    Requirements

    Essential Job Functions:
    Lead a small team, balancing administrative duties with daily tasks
    Hire and train new employees
    Ability to identify and effectively communicate situations that cause concern, and work internally and externally to resolve fully
    Ability to successfully manage projects within the time constraints and to conclusion.
    Ability to manage tasks, including staff training and delegation
    Participate in client interaction whenever possible to build and strengthen relationships
    Encourage and solicit client and staff feedback and act upon to improve areas of opportunity
    Acts as a role model through their actions and behaviors for those who strive excellence
    Provides team with opportunities to grow in client relationships and management of client specifics, including attending client audits and actively participating
    Facilitates necessary technical knowledge and shares with others to ensure awareness within team and Company, as needed
    Creates and maintains positive relationships with employees and clients
    Exhibits the behavior and performance desired from team by leading by example in a positive manner
    Communicates internally and externally in a manner that provides understanding of situations and facilitates positive resolution
    Ability to accurately create and update comprehensive Standard Operating Procedures (SOPs) with minimal oversight
    Ability to review client procedure guides and procedure updates and implement requirements accurately, understanding interdepartmental and cross department impact

    What's in it for you:
    Competitive base wage
    Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date
    Paid time off accrued from start date
    Free food
    Free workout facility at corporate office
    Causal dress code where jeans are ok every day

    Skills and Experience required:
    5+ years of client service management experience preferred; individual must be able to demonstrate experience in key areas of people management including mentoring, employee development and team building
    Proficiency with Microsoft Office applications (Excel and Word) and preferred experience with a variety of software including FACS
    Leadership experience including the ability to prioritize workloads and meet deadlines in a fast-paced environment
    Strong problem-solving skills with an understanding of the impact that the Client Services team has on the company
    Demonstrates initiative and ability to work with minimal supervision
    Utilize clear verbal and written communication skills
    Suggest process improvements with continued attention to document control guidelines

    #J-18808-Ljbffr
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