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    Call Center Representative - Washington, United States - Lightning Spark Marketing

    Lightning Spark Marketing
    Lightning Spark Marketing Washington, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Title: Call Center Representative

    Job Overview:
    We are seeking a dedicated and customer-oriented individual to join our team as a Call Center Representative. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.

    Key Responsibilities:

    1. Assist customers with placing orders, processing payments, and updating account information.
    2. Resolve customer issues efficiently and effectively, escalating complex cases to appropriate channels when necessary.
    3. Utilize company systems and databases to accurately document customer interactions and update records.
    4. Collaborate with team members and other departments to ensure seamless customer experiences.
    5. Adhere to company policies, procedures, and quality standards to uphold customer service excellence.
    6. Meet or exceed performance metrics including call handling time, first call resolution, and customer satisfaction scores.
    7. Stay informed about product updates, promotions, and industry trends to better assist customers and enhance service delivery.

    Qualifications:

    • High school diploma or equivalent.
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills with the ability to empathize and build rapport with customers.
    • Proficient computer skills and experience with CRM software or call center systems.
    • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
    • Problem-solving abilities and a positive attitude towards challenges.

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