Call Center Representative - Silver Spring, United States - Clark Creative Solutions, LLC

Clark Creative Solutions, LLC
Clark Creative Solutions, LLC
Verified Company
Silver Spring, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills.


Responsibilities:


  • Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
  • Maintain a high level of professionalism and empathy while interacting with customers
  • Have at least 2 years' professional experience in Customer Service/ Call Center environment.
  • Must be able to handle all outbound and inbound calls for the Call Center.
  • Must be fluent in English, read, write and converse in English.
  • Must have both oral and written communication skills.
  • Must have experience answering the phone proficiently and professionally.
  • Must be able to respond to client's inquiries.
  • Must be able to follow up on customer calls.
  • Must be able to identify and escalate priority issues.
  • Must have Microsoft and Adobe experience.
  • Must be able to pass a background check/ government clearance.
  • Must have maximum experience in a highvolume call center environment.
  • Must have a high school diploma or higher.
  • Must have mínimal experience in skip trace.
  • Perform data entry tasks to update customer information in the system
  • Analyze customer situations to determine the best course of action and provide appropriate solutions
  • Follow phone etiquette guidelines to ensure positive customer interactions

Experience:


  • Previous experience in a call center or customer service role is preferred
  • Familiarity with medical terminology and medical office procedures is a plus
  • Strong data entry skills with attention to detail
  • Excellent verbal and written communication skills
  • Ability to analyze customer situations and provide effective solutions
This is a Full-time position Monday through Friday

from 8:30 - 5:00 PM EST except for Federal holidays.


Job Types:
Full-time, Contract


Pay:
$ $22.89 per hour


Benefits:


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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