Call Center Representative - Annapolis Junction, United States - Brightkey, Inc

Brightkey, Inc
Brightkey, Inc
Verified Company
Annapolis Junction, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

BrightKey is currently looking to grow their customer service team at their Annapolis Junction, MD location (near Columbia/Jessup MD). We are looking for Call Center Professionals with at least one year or experience in professional customer service, preferably in a call center environment. In this the
Customer Service Professional
role, _you will contribute to our company's success and your career growth_**
Schedule, Benefits, & Compensation:
  • On-Site, First shift, Monday through Friday
  • 40 hours per week
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays
  • Pay is $19.00 per hour
-
BONUS: we offer a
$1,000 completion bonus after completing your first year of employment with BrightKey


Requested Experience:


  • Experience in a professional call center environment
  • Strong customer service skills
  • The ability to interact and communicate in a positive and upbeat manner
  • Experience with Microsoft Word and Excel

Core Responsibilities:


  • Handling inbound calls from customers to address their needs, questions and concerns in a courteous and professional manner.
  • Resolve any customer complaints or problems and offer assistance to reach a positive conclusion to the customer interaction.
  • Provide accurate documentation by utilizing systems and software to record the customer interactions.

Requirements:


  • High School Diploma or equivalent
  • At least on year of experience in customer service, ideally in a call center environment
  • Excellent verbal and written communication skills
  • Fluent in English, additional language skills are a plus
  • Proficient in computer programs including Word and Excel

_BrightK__ey's_
_ commitment to an environment that supports equal employment opportunity and non-discrimination for all persons is at the core of our leadership and company culture. __BrightKey_**_ provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce, and we believe in the unconditional treatment of others with dignity and respect._

  • CSR052024_
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