Call Center Representative - Glen Burnie, United States - The Heart Center of Northern Anne Arundel County

Description

Job Overview:
We are seeking a highly motivated and patient-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.

Job description includes but not limited to:

• Answering multi phones with a pleasant greeting and addresses patients in a professional manner.
• Scheduling patients with multiple physicians and varying appointment types
• Acts as a first line defense for triage issues
• Expected to have open communication with the clinical and billing department as well as physicians.
• Accurate input of all patient demographic and insurance data
• Basic knowledge of faxing and scanning with EMR.
• Basic knowledge of front desk procedures and insurance information.
• Faxing necessary information for Procedure scheduling
• Handling of Medical Records for outside Facilities

Requirements:

• High school diploma or equivalent
• Previous experience in a call center or customer service role is preferred
• Strong computer skills, including data entry
• Ability to handle high call volumes while maintaining professionalism and composure
• Knowledge of medical office procedures is a plus
• Exceptional phone etiquette and active listening skills
• Strong problemsolving abilities and attention to detail
• Ability to work in a fastpaced environment with mínimal supervision

Pay:
$ $18.50 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Call center: 2 years (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Glen Burnie, MD required)

Ability to Relocate:

• Glen Burnie, MD 21061: Relocate before starting work (preferred)

Work Location:
In person