Call Center Representative - Greenbelt, United States - Center for Vein Restoration

Center for Vein Restoration

Verified Company

Greenbelt, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

_We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019_

_ As the nationally recognized leader in the treatment of vein disease and venous insufficiency, CVR's hiring philosophy is simple: Attract and train the most qualified individuals and provide them the opportunity to strive for excellence and advance their career goals._

Why work with CVR:

Eligible for department bonus
Accumulate 13 days of PTO in the first year
8 paid holidays
Tuition reimbursement
Continued growth and development opportunities

The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients as well as outbound calls to patients and prospects for all purposes where patient communication is needed.

The PSC's maximize patient satisfaction and CVR revenues through the highest possible conversion of calls from new patients to a scheduled treatment plan and by maximizing patient retention by tracking patient's treatment from the Inquiry call to the completion of treatment.

Job Type:
Full-time

Pay:
$16 - $18 per hour

Schedule:

Mon-Fri 9:30am 6pm

Duties and Responsibilities:

Maintain company expectations for conversion of inquiry calls to a booked new patients
Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
Obtain marketing data for inquiry sources.
Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.

YOU MAY ALSO ASSIST WITH:

Making calls to Prospects who did not convert to a new patient
When scheduling the treatment plan for patients that did not convert to an Ablation, ensure the Precertification form is sent to the Precertification Department for all accounts that require authorization prior to services being rendered.
Call no shows/cancellations, and confirm appointments two days out
Ensure Tasks are worked and completed daily
Distribute new patient paperwork

Minimum Requirements:

-
Bilingual in Spanish required: