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    Sales Specialist - New York, United States - Liberty Law Group

    Liberty Law Group
    Liberty Law Group New York, United States

    1 day ago

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    Description

    Job Description

    Job Description

    Company Description

    Liberty Law Group is a firm dedicated to providing exceptional legal expertise and solutions. With a team of experienced attorneys and financial professionals, we offer a customized experienced of legal and financial insights to cater to our clients' diverse needs. We are committed to delivering personalized and effective solutions, ensuring our clients' success and peace mind in today's complex legal and financial landscape.

    About the Position

    We are actively looking for a talented and experienced Sales Specialist to join our team at an esteemed law firm on Wall Street. As a valuable member of our team, you will play a crucial role in handling client interactions, with a particular emphasis on fostering client loyalty. Your main objective will be to empathize with our clients' challenges, deliver efficient resolutions, and guarantee their utmost satisfaction. Your capacity to remain composed, assertive, and employ strategic thinking will be vital in addressing client issues and nurturing positive connections.

    Responsibilities

    • Client Relationship Management: Serve as the primary point of contact for clients, managing their inquiries, concerns, and requests through various communication channels, including phone, email, and chat. Foster positive and professional relationships with clients, building trust and rapport.
    • Client Retention: Focus on client retention by understanding their needs, pain points, and goals. Utilize effective problem-solving skills and critical thinking to address client concerns, resolve issues, and provide tailored solutions to ensure their satisfaction.
    • Communication and Active Listening: Communicate clearly, concisely, and empathetically with clients to understand their concerns, goals, and expectations. Practice active listening to extract necessary information, demonstrate empathy, and develop appropriate responses and solutions.
    • Problem Resolution: Analyze client concerns and complaints, employing critical thinking to identify root causes and effective resolutions. Collaborate with internal teams, including attorneys and support staff, to address complex issues and ensure timely problem resolution.
    • Client Education: Educate clients on legal processes, procedures, and services offered by the firm. Explain complex legal concepts in a clear and understandable manner to empower clients to make informed decisions about their legal matters.
    • Record Management: Accurately document and maintain detailed records of client interactions,inquiries, and resolutions in the firm's CRM system. Update and maintain client profiles, ensuring data accuracy and completeness.
    • Professionalism and Ethics: Uphold the highest standards of professionalism, integrity, and confidentiality in all client interactions. Adhere to legal and ethical guidelines governing the legal profession.
    • Team Collaboration: Collaborate effectively with colleagues across various departments, including attorneys, paralegals, and administrative staff, to provide comprehensive client service and resolve issues.
    • Continuous Improvement: Stay updated on legal developments, industry trends, and changes in procedures and regulations to provide accurate and current information to clients. Seek opportunities for professional development and skills enhancement.

    Qualifications

    • Customer Service Experience: Previous experience in a customer service role, preferably in a legal or professional services environment. Demonstrated ability to manage client interactions, address concerns, and provide exceptional service.
    • Client Retention Focus: Knowledge or willingness to learn about client retention strategies and techniques. Ability to identify opportunities to enhance client satisfaction and contribute to long-term client relationships.
    • Empathy and Calmness: Display empathy, understanding, and patience when interacting with clients, particularly when addressing their concerns or complaints. Ability to remain calm and composed in stressful situations.
    • Problem-Solving Skills: Strong analytical and critical thinking abilities to assess complex situations, identify key issues, and develop effective solutions. Ability to think creatively and propose innovative ideas to improve client satisfaction.
    • Communication Skills: Excellent verbal and written communication skills, with ability to convey information clearly, concisely, and professionally. Active listening skills to understand client needs and deadlines.
    • Organizational Skills: Strong organizational and multitasking abilities to manage multiple client inquiries and requests simultaneously. Ability to prioritize tasks and meet deadlines.
    • Technology Proficiency: Proficient in using customer relationship management (CRM) systems, email, and other relevant software applications. Ability to prioritize tasks and meet deadlines.

    *Please note, this is a commission based role

    Company DescriptionAre you ready to embark on an extraordinary career journey that combines the power of law and the dynamism of Wall Street? Look no further than us. Here, you'll find an unparalleled opportunity to channel your expertise into the fast-paced world of financial services and law, opening doors to endless possibilities.

    Join our team and witness firsthand how your legal acumen can make a profound impact on the global financial landscape. With each transaction, negotiation, and client interaction, you'll be at the forefront of shaping the future of legal services in the financial industry. From advising on complex regulatory matters to structuring groundbreaking deals, your work will not only demand intellect but also reward ambition, creativity, and resilience. By becoming part of our team at Liberty Law Group, you'll thrive in an environment that fosters growth, collaboration, and excellence. Embrace the challenge, seize the opportunity, and let your legal prowess flourish amidst the heartbeat of global finance

    Company Description

    Are you ready to embark on an extraordinary career journey that combines the power of law and the dynamism of Wall Street? Look no further than us. Here, you'll find an unparalleled opportunity to channel your expertise into the fast-paced world of financial services and law, opening doors to endless possibilities.\r
    \r
    Join our team and witness firsthand how your legal acumen can make a profound impact on the global financial landscape. With each transaction, negotiation, and client interaction, you'll be at the forefront of shaping the future of legal services in the financial industry. From advising on complex regulatory matters to structuring groundbreaking deals, your work will not only demand intellect but also reward ambition, creativity, and resilience. By becoming part of our team at Liberty Law Group, you'll thrive in an environment that fosters growth, collaboration, and excellence. Embrace the challenge, seize the opportunity, and let your legal prowess flourish amidst the heartbeat of global finance
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