Jobs
>
Denver

    Technical Support Specialist - Denver, United States - FareHarbor

    FareHarbor
    FareHarbor Denver, United States

    3 weeks ago

    Default job background
    Description
    About FareHarbor

    At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) to operate and grow.

    With over 20,000 clients across 90+ countries-we're the largest in our industry and shaping the future of travel, together.

    Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

    FareHarbor Core Values:
    • Think Client First
    • We Are One 'Ohana
    • Be Curious and Learn
    • Own It
    • Act With Integrity
    • Embrace the Challenge
    Why FareHarbor?

    Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

    And since day one, we've known that our real success lies in our people-the Ohana.

    With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work-to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

    From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

    About the Role

    The FareHarbor Technical Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology to join our Denver, CO office. Our Technical Customer Support team is committed to wowing clients on a daily basis. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry. Our Support Team delights customers by providing personalized, white-glove service around the clock and is committed to providing our clients with the best possible FareHarbor experience.

    What you'll do here:
    • Become an expert FareHarbor user and stay on top of all new feature releases.
    • Handle inbound/outbound support issues via emails and phone calls.
    • Provide exceptional support by listening, understanding the issue, and problem solving with customers.
    • Communicate across teams to ensure client needs are met.
    • Provide valuable feedback to the product team.
    • Contribute to the FareHarbor help documentation.
    • Help develop, improve, and implement standard operating procedures.
    Requirements:
    • Fluent in English and Italian (both written and spoken).
      • Expectation: High Level B minimum, Level C preferred in the CEFR.
    • Comfortable understanding regional dialects of Italian as you'll be communicating with clients from diverse parts of Europe and Latin America.
    • Genuinely committed to delivering best in class customer/ technical support.
    • Able to work closely and effectively with others.
    • Patient, curious, detail oriented and eager to problem solve.
    • An excellent verbal and written communicator.
    • Shift flexibility with four 10-hour shifts per week (Monday - Sunday).
    Benefits
    • Medical, dental + vision coverage
    • 26 vacation days, 10 sick days & 12 paid holidays per year
    • Global leave benefit
      • 22 weeks paid parental leave
      • 2 weeks paid grandparent leave
      • Extended care and bereavement leave
      • Life insurance policy
    • 401k + employer matching
    • Social hours & events and team-building
    • Educational Opportunities
    • Wellness benefits (Headspace subscription & wellness webinars)
    • Work-from-home assistance
    • Hybrid friendly
    • Paid volunteer hours
    Salary Range: $21.90/hour + additional compensation opportunities for nights & weekends, plus 10% bonus potential

    Please note you must be authorized to work in the United States for this position.

    FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

    To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

    Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
  • FareHarbor

    Technical Support Specialist

    1 day ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    1 day ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    1 day ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    1 day ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • Breakthru Beverage Group

    IT Support Specialist

    6 days ago

    Breakthru Beverage Group Commerce, United States

    Overview: · **Responsibilities**: · - Provide administration, maintenance and troubleshooting of ipads, desktops, laptops, servers, and other technological equipment. · - Coordinates additions, moves, upgrades (hardware and software) for facility users. · - Administrative respons ...

  • Enki Health Services, Inc.

    Client Support Specialist

    6 days ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**:The Client Support Specialist ...

  • CJ Foodville USA

    Application Support Specialist

    6 days ago

    CJ Foodville USA Commerce, United States

    **JOB TITLE**: · Application Support Specialist · **REPORTS TO**: · Marketing Manager · **Job Type** · Exempt, Full Time · **DEPARTMENT**: · Marketing Department · **LOCATION**: · Commerce, CA 90040 · **SUMMARY** · **JOB DUTIES **(include but are not limited to the following) · - ...

  • El Super

    Deskside Support Specialist

    4 days ago

    El Super Commerce, United States

    **Deskside Support Specialist (Onsite)** · **Chedraui USA Store Support Center - Commerce, CA** · ***: · The **Deskside Support Specialist** is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employee ...

  • Recovery Centers of America

    Recovery Support Specialist

    2 weeks ago

    Recovery Centers of America Westminster, United States

    **Recovery Centers of America at Westminster is currently looking for Recovery Support Specialists to join our team.** · **Schedules**: · - 1st shift: 730AM - 4PM · - 2nd shift: 3:30PM - 12AM · - 3rd shift: 11:30PM - 8AM · **Summary**: · - Monitor patient activities, provides sec ...

  • Association for Individual Development (AID)

    Recovery Support Specialist

    1 week ago

    Association for Individual Development (AID) Aurora, United States

    Recovery Support Specialist - Mobile Crisis Response Team · Since 1961, The Association for Individual Development (AID) has served individuals with developmental, intellectual, physical and/or mental health challenges, those who have suffered a trauma, and those at risk. As a no ...

  • Enki Health Services, Inc.

    Parent Partner/peer Support Specialist

    6 days ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner (Peer S ...

  • Enki Health Services, Inc.

    Parent Partner/peer Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner provide ...

  • Enki Health Services, Inc.

    Peer Partner/peer Support Specialist

    6 days ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...

  • Enki Health Services, Inc.

    Peer Partner/peer Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...

  • Addison Group

    Support Specialist

    1 week ago

    Addison Group Denver, United States

    Title: Support Specialist · Location: Downtown Denver, 80237 · Pay: $19-$22 / hour · Our client is seeking a strong support specialist to support their customer operations. This role will facilitate requests from customers via phone, email, and chat. Properly documenting interac ...

  • Reliable Medical Supply

    Hme Support Specialist

    3 days ago

    Reliable Medical Supply Aurora, United States

    We are currently looking for a dedicated and knowledgeable HME (Home Medical Equipment) Support Specialist to join our team. As an HME Support Specialist, you will play a vital role in providing comprehensive support to our customers and healthcare professionals who utilize our h ...

  • Lone Tree CO

    IT Support Specialist

    2 weeks ago

    Lone Tree CO Denver, United States

    Title **IT Support Specialist** · Description · General Statement of Duties: · The IT Support Administrator provides Tier I and Tier II technical support to end users in all City departments; provides advanced technical support, including analysis, diagnoses, and resolution of c ...

  • BURNCO Rock Products Ltd

    IT Support Specialist

    3 weeks ago

    BURNCO Rock Products Ltd Denver, United States

    BURNCO is currently looking to engage contracted services of an energetic, personable, and talented IT Support Specialist for our Information Technology team. This will be an onsite role located at our · Henderson, Colorado · office that will require travel to our field sites i ...

  • MYR Group

    IT Support Specialist

    1 week ago

    MYR Group Denver, United States

    Location: · Location: · IT Support Specialist in Denver, CO at MYR Group Inc. **Location:** · **Experience:** · Not Specified **Job Description** · The IT Support Specialist will be part of a team of IT professionals who provide in-house technical workbench, desk-side, and r ...

  • Brown & Joseph

    IT Support Specialist

    1 day ago

    Brown & Joseph Denver, United States

    ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collectio ...