- Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
- Expert knowledge on the general/technical aspects of the job.
- Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative, and technical knowledge are required to resolve problems.
- Work is completed independently and can handle most unique situations.
- Frequently determines methods and procedures for new assignments.
- May supervise the activities of other non-exempt employee.
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Provide resolution and feedback based on analysis.
- Leads in projects for process or quality improvements and documents changes.
- Works with escalated customers and drives actions in post incident reviews.
- Manages multiple tasks or cases simultaneously without supervision.
- Acts as a mentor and may provide some supervision of other non-exempt employees.
- May provide input on training material for new and existing processes.
- Provide training to new and existing employees as needed.
- Process expert and subject matter expert on standard and nonstandard delivery types.
- High school education or equivalent; some college-level education preferred.
- Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college-level education.
- Superior communication skills both written and verbal Experience in customer-facing role either remote or face to face.
- Understands internal processes and tools Computer proficiency.
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role.
- Familiarity with computer technology.
- Time management skills.
- Oversee compliance with operating procedures and standards.
- Advanced knowledgeable in call routing and case management processes and obligation systems.
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Organizational skills to manage workflow and tasks.
- Process analysis and documentation.
- Ability to mentor and train new agents
- Ability to participate or lead in projects for process or quality improvements.
- Customer Service and Customer Support.
-
IT Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
Involta Boise, United StatesIT Support Specialist · Job Type Full-time Description · **Job Summary:** · The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resoluti ...
-
IT Support Specialist
Found in: Lensa US 4 C2 - 5 days ago
Microtech Systems, Inc. Boise, United States**MicroTech Systems, Inc** · **IT Support Specialist - Level III** · **Service - Boise, ID - Full Time** · Act as product expert Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determin ...
-
IT Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
Microtech Systems, Inc. Boise, United StatesMicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.The ideal candidate will have a strong technical background, solid analytical skills, a ...
-
Support Specialist
Found in: One Red Cent US C2 - 1 day ago
Harris Computer Systems Idaho, United StatesAs a Support Specialist, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Wor ...
-
Tech Support Specialist
Found in: Lensa US 4 C2 - 2 days ago
Idaho State Job Bank Boise, United StatesTech Support Specialist - Treasure Valley Hospital at Surgery Care Affiliates in Boise, Idaho, United States Job Description Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many a ...
-
Customer Support Specialist
Found in: Lensa US 4 C2 - 2 days ago
Idaho State Job Bank Boise, United StatesCustomer Support Specialist - wDYrqvdTDclo-3294 at Bucher & Christian Consulting, Inc. dba BCforward in Boise, Idaho, United States Job Description Customer Support Specialist BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Bois ...
-
Patient Support Specialist
Found in: Lensa US 4 C2 - 2 days ago
3M Seguridad Ocupacional | Argentina & Uruguay Boise, United States**Patient Support Specialist - Boise, ID** · Boise, Idaho, USA Sales R **Position Description** · **Patient Support Specialist** · Territory: Boise, ID · **Collaborate with Innovative 3Mers Around the World** · Choosing where to start and grow your career has a major impact ...
-
Support Specialist 2
Found in: Lensa US 4 C2 - 45 minutes ago
Idaho State Job Bank Boise, United StatesSupport Specialist 2 at American Express Global Business Travel in Boise, Idaho, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our ...
-
Clinical Support Specialist
Found in: Lensa US 4 C2 - 4 days ago
Boisestate Boise, United States**Clinical Support Specialist** · **Job no:** · **Work type:** Non-Classified/Professional · **Location:** Boise, ID · **Categories:** Academic Programs, Student Services, Nursing · Boise State University, powered by creativity and innovation, stands uniquely positioned in t ...
-
Project Support Specialist
Found in: Lensa US 4 C2 - 2 days ago
Insight Global Boise, United StatesJob Description · Job Summary: · As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. Your role involves overseeing assigned projects, handling technical requests, and provi ...
-
IT Support Specialist I
Found in: Lensa US 4 C2 - 2 days ago
Vacasa Boise, United States**IT Support Specialist I** · at Vacasa Boise. ID **Position Summary** · Vacasa is looking for a talented individual to join the IT team as an IT Support Specialist. Our success as a service company is dependent on excellent support agents who are able to assist the team with t ...
-
IT Support Specialist II
Found in: Lensa US 4 C2 - 2 days ago
Geronimo Hospitality Group Boise, United StatesABOUT US · Hendricks Commercial Properties focuses on revitalizing historic properties and creating environments where businesses flourish, jobs are created, and communities are transformed. Hendricks Commercial Properties identifies specific needs within each community and deve ...
-
Technical Support Specialist
Found in: Lensa US 4 C2 - 47 minutes ago
Idaho Division of Human Resources Boise, United StatesTechnical Support Specialist - DOPL · Posting Begin Date: 2024/04/11 · Posting End Date: 2024/07/14 · Category: Miscellaneous · Sub Category: Communications · Work Type: Full Time · Location: BOISE, ID, United States · Minimum Salary: 18.85 · Maximum Salary: 20.03 · Pay Rate Type ...
-
Technical Support Specialist
Found in: Lensa US 4 C2 - 3 days ago
Idaho Division of Human Resources Boise, United StatesTechnical Support Specialist - DOPL · Posting Begin Date: 2024/04/11 · Posting End Date: 2024/07/14 · Category: Miscellaneous · Sub Category: Communications · Work Type: Full Time · Location: Boise, ID, United States · Minimum Salary: 18.85 · Maximum Salary: 20.03 · Pay Rate Type ...
-
Peer Support Specialist
Found in: ZipRecruiter Test10P US C2 - 1 day ago
Primary Behavioral Health Services Boise, United StatesJob Description · Job DescriptionWe are looking for certified Peer Support specialist to help serve clients in the Boise area. Primary Behavioral Health Services is a new outpatient mental health agency that is growing and seeking additional Peer Support Specialist to help serve ...
-
Customer Support Specialist
Found in: Ziprecruiter Test15 US C2 - 1 day ago
BCForward Boise, United StatesJob Description · Job DescriptionBCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Boise, ID · Position Title: Customer Support Specialist · Location:Boise, ID · Anticipated Start Date: · Please note this is the target date and ...
-
Peer Support Specialist
Found in: ZipRecruiter Priority US C2 - 1 day ago
Hand In Hand LLC Boise, United StatesJob Description · Job DescriptionHand in Hand is currently looking for experience, responsible, caring, respectful individuals to work one on one with a individuals in need of recovery support services. Applicant must already have taken and passed the test for Idaho Certified Pee ...
-
HBE Support Specialist
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Idaho Housing and Finance Association Boise, United StatesJob Description · Job DescriptionDescription: Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Home ...
-
Specialist, IT Tier 2 Support
Found in: Lensa US 4 C2 - 2 days ago
Idaho State Job Bank Boise, United StatesSpecialist, IT Tier 2 Support at Evolent Health in Boise, Idaho, United States Job Description Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they a ...
-
Technical Support Specialist I
Found in: Lensa US 4 C2 - 2 days ago
Cradlepoint Boise, United StatesTechnical Support Specialist I (APAC) page is loaded · Technical Support Specialist I (APAC) · Apply · remote type · Onsite · locations · Boise · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR100311 · As the technology firm that creat ...
Customer Support Specialist - Boise, United States - BCforward
Description
Customer Support Specialist
BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Boise, ID
Position Title: Customer Support Specialist
Location:Boise, ID
Anticipated Start Date:
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 24 Plus Months (Contract)
Job Type:[FULLTIME (>=30 HOURS WEEKLY], [CONTRACT], [ONSITE]
Pay Range: $16/hr to $18/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
Responsibilities:
Education and Experience:
Work Environment:
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our
Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code when responding to this ad.