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    HBE Support Specialist - Boise, United States - Idaho Housing and Finance Association

    Idaho Housing and Finance Association
    Idaho Housing and Finance Association Boise, United States

    2 days ago

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    Description

    Job Description

    Job DescriptionDescription:

    Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Homebuyer Education Support Specialist. The specialist will play a crucial role in assisting with various counseling and support functions, ensuring the smooth operation of our housing counseling programs.

    Requirements:

    In this role, you will:

    • Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options, and refers potential counseling clients to intake specialist.
    • Assists non-IHFA counselors with counseling tasks as needed
    • Reviews closed files for compliance
    • Answer support questions for online homebuyer education for all state programs for email/chat/phone
    • Assists with research and monitoring
    • Assist with statistical data recording and analysis of demographics of Finally Home classes
    • Answer questions related to the live HBE classes
    • Additional projects on an as needed basis
    • Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
    • Tracks housing counseling inquiries and maintains spreadsheets
    • Scans/uploads files for storage
    • Answer general phone calls and perform back up assistance as needed
    • Clerical functions
    • Drafting letters/communication with lenders and customers
    • Follow up with potential housing counseling clients

    Experience

    • 5 plus years of experience in performing administrative functions
    • Must be fluent in Spanish
    • General knowledge of accounting principles
    • Self-directed and motivated with strong computer and communication skills
    • A four-year degree in a related field is desirable
    • Ability to prioritize and organize tasks effectively
    • Good interpersonal skills to communicate with a variety of individuals
    • Willingness to become a HUD certified housing counselor
    • Experience with Word and Excel required
    • Highly organized with exceptional attention to detail
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