Jobs
>
Boise

    Customer Support Specialist - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    3 days ago

    Default job background
    Description
    Customer Support Specialist - wDYrqvdTDclo-3294 at Bucher & Christian Consulting, Inc.

    dba BCforward in Boise, Idaho, United States Job Description Customer Support Specialist BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Boise, ID Position Title:

    Customer Support Specialist Location:
    Boise, ID

    Anticipated Start Date:
    Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.


    Expected Duration:
    24 Plus Months (Contract)

    Job Type:
    [FULLTIME (>=30 HOURS WEEKLY], [CONTRACT], [ONSITE]

    Pay Range:
    $16/hr to $18/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


    Job Description:

    Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.

    Expert knowledge on the general/technical aspects of the job.

    Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative, and technical knowledge are required to resolve problems.

    Work is completed independently and can handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee.


    Responsibilities:

    Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

    Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.

    Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.

    Provide resolution and feedback based on analysis. Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews. Manages multiple tasks or cases simultaneously without supervision. Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes. Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types.


    Education and Experience:
    High school education or equivalent; some college-level education preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college-level education.


    Work Environment:
    Superior communication skills both written and verbal Experience in customer-facing role either remote or face to face. Understands internal processes and tools Computer proficiency. Problem solving skills. Accuracy in data entry. Excellent fluency in language to be supported. Experience in a phone based remote role. Familiarity with computer technology. Time management skills. Oversee compliance with operating procedures and standards. Advanced knowledgeable in call routing and case management processes and obligation systems.

    Strong understanding of internal processes, tools and usage of such tools in managing daily tasks Organizational skills to manage workflow and tasks.

    Process analysis and documentation. Ability to mentor and train new agents Ability to participate or lead in projects for process or quality improvements.


    Benefits:

    BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

    Customer Service and Customer Support.


    About BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

    Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale.

    Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

    Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

    BCforward is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

    To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

    As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

    BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.

    The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

    Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code when responding to this ad. Get job alerts by email.
    Sign up nowJoin Our Talent Network Job Snapshot Employee Type Contractor Location Boise, ID (Onsite) Job Type Customer Service Experience Not Specified Date Posted 04/09/2024 To view full details and how to apply, please login or create a Job Seeker account
  • Microtech Systems, Inc.

    IT Support Specialist

    1 week ago

    Microtech Systems, Inc. Boise, United States

    **MicroTech Systems, Inc** · **IT Support Specialist - Level III** · **Service - Boise, ID - Full Time** · Act as product expert Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determin ...

  • Primary Behavioral Health Services

    Peer Support Specialist

    1 week ago

    Primary Behavioral Health Services Boise, United States

    We are looking for certified Peer Support specialist to help serve clients in the Boise area. Primary Behavioral Health Services is a new outpatient mental health agency that is growing and seeking additional Peer Support Specialist to help serve our client. · As a fully-integrat ...

  • Behavioral Health Solutions

    peer support specialist

    1 week ago

    Behavioral Health Solutions Boise, ID, United States

    Human Supports of Idaho, a partner practice of Behavioral Health Solutions, is seeking a Certified Peer Support Specialist who is excited and motivated to assist others in their journey toward recovery. If you are an individual who is well-grounded in your own recovery of mental ...

  • 3M Seguridad Ocupacional | Argentina & Uruguay

    Patient Support Specialist

    1 week ago

    3M Seguridad Ocupacional | Argentina & Uruguay Boise, United States

    **Patient Support Specialist - Boise, ID** · Boise, Idaho, USA Sales R **Position Description** · **Patient Support Specialist** · Territory: Boise, ID · **Collaborate with Innovative 3Mers Around the World** · Choosing where to start and grow your career has a major impact ...

  • BCforward

    Customer Support Specialist

    1 week ago

    BCforward Boise, United States

    Customer Support Specialist · BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Boise, ID · Position Title: Customer Support Specialist · Location:Boise, ID · Anticipated Start Date: · Please note this is the target date and i ...

  • Idaho State Job Bank

    Tech Support Specialist

    3 days ago

    Idaho State Job Bank Boise, United States

    Tech Support Specialist - Treasure Valley Hospital at Surgery Care Affiliates in Boise, Idaho, United States Job Description Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many a ...

  • Idaho Housing and Finance Association

    HBE Support Specialist

    1 week ago

    Idaho Housing and Finance Association Boise, United States

    Job Type · Full-time · Description · Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Homebuyer E ...

  • Liberty Healthcare

    Customer Support Specialist

    2 weeks ago

    Liberty Healthcare Boise, United States

    'This is the most wonderful experience that I have had in all my career.I have never worked at a company in which I felt appreciated and supported until I came to Liberty.'Liberty is an amazing company to work for. I feel completely supported by management and coworkers.These are ...

  • Idaho State Job Bank

    Project Support Specialist

    1 week ago

    Idaho State Job Bank Boise, United States

    Project Support Specialist (Remote) at GovCIO in Boise, Idaho, United States Job Description Overview GovCIO is currently hiring for a Project Support Specialist to be an organized, multi-tasker who likes to use various tools and have their work make an impact. This position will ...

  • Insight Global

    Project Support Specialist

    6 days ago

    Insight Global Boise, United States

    Job Summary: · As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. Your role involves overseeing assigned projects, handling technical requests, and providing support to st ...

  • Insight Global

    Project Support Specialist

    3 days ago

    Insight Global Boise, United States

    Job Description · Job Summary: · As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. Your role involves overseeing assigned projects, handling technical requests, and provi ...

  • Boisestate

    Clinical Support Specialist

    1 week ago

    Boisestate Boise, United States

    **Clinical Support Specialist** · **Job no:** · **Work type:** Non-Classified/Professional · **Location:** Boise, ID · **Categories:** Academic Programs, Student Services, Nursing · Boise State University, powered by creativity and innovation, stands uniquely positioned in t ...

  • State of Idaho

    Technical Support Specialist

    1 week ago

    State of Idaho Boise, United States

    · Technical Support Specialist · Applications will be accepted through 4:59 PM MST on the posting end date. · This Technical Support Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. ...

  • Idaho Division of Human Resources

    Technical Support Specialist

    2 weeks ago

    Idaho Division of Human Resources Boise, United States

    Technical Support Specialist - DOPL · Posting Begin Date: 2024/04/11 · Posting End Date: 2024/07/14 · Category: Miscellaneous · Sub Category: Communications · Work Type: Full Time · Location: BOISE, ID, United States · Minimum Salary: 18.85 · Maximum Salary: 20.03 · Pay Rate Type ...

  • Insight Global

    Project Support Specialist

    1 week ago

    Insight Global Boise, United States

    Job Summary: · As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. Your role involves overseeing assigned projects, handling technical requests, and providing support to s ...

  • Idaho State Job Bank

    Support Specialist 2

    2 weeks ago

    Idaho State Job Bank Boise, United States

    Support Specialist 2 at American Express Global Business Travel in Boise, Idaho, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our ...

  • Idaho State Job Bank

    Enrollment Support Specialist

    1 week ago

    Idaho State Job Bank Boise, United States Part time

    Enrollment Support Specialist (Part-Time Bilingual/Non-bilingual) at UNUM in Boise, Idaho, United States Job Description Job Posting End Date: April 23 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the ...

  • Hirewell

    Product Support Specialist

    1 day ago

    Hirewell Boise, United States

    Product Implementation Coordinator · Role Overview · As the Product Implementation Coordinator, you will be responsible for overseeing the successful implementation of key products within the company. This involves coordinating project plans, ensuring smooth transitions, and faci ...

  • Hand In Hand LLC

    Peer Support Specialist

    4 days ago

    Hand In Hand LLC Boise, United States

    Job Description · Job DescriptionHand in Hand is currently looking for experience, responsible, caring, respectful individuals to work one on one with a individuals in need of recovery support services. Applicant must already have taken and passed the test for Idaho Certified Pee ...

  • Idaho Housing and Finance Association

    HBE Support Specialist

    2 days ago

    Idaho Housing and Finance Association Boise, United States

    Job Description · Job DescriptionDescription: Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Home ...