Technical Support Specialist - Boise, United States - Idaho Division of Human Resources

    Idaho Division of Human Resources
    Idaho Division of Human Resources Boise, United States

    3 weeks ago

    Default job background
    Description
    Technical Support Specialist - DOPL

    Posting Begin Date: 2024/04/11

    Posting End Date: 2024/07/14


    Category:
    Miscellaneous


    Sub Category:
    Communications


    Work Type:
    Full Time


    Location:
    Boise, ID, United States

    Minimum Salary: 18.85

    Maximum Salary: 20.03


    Pay Rate Type:
    Hourly

    Description
    Technical Support Specialist
    Applications will be accepted through 4:59 PM MST on the posting end date.

    ThisTechnical Support Specialistposition is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.


    BEST RETIREMENT AVAILABLE IN THE NATION
    We have one of the Nation's best state retirement systems ) (PERSI) that offers a lifetime benefit.

    EXCELLENT BENEFITS

    • Generous vacation and sick leave accrual beginning as soon as you start
    • 11 paid holidays per year
    • Excellent medical, dental and vision insurance ) - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
    • Paid parental leave
    • Multiple savings plans, optional 401K, and optional 457
    • Basic life insurance for employee and family
    • Wellness programs
    • Ongoing training opportunities
    • An opportunity for student loan forgiveness (ov/manage-loans/forgiveness-cancellation/public-service)
    • And more

    Example of Duties:
    This position provides technical support to BCRE Boards and Bureau administration.

    • Oversee the purchasing program for the BCRE bureau:
    • Order inspector equipment, tools, and clothing, evaluating for cost, quality, and to determine compliance and ensure items meet the needs of staff and the agency
    • Order necessary supplies for inspections, the office, maintain copy room/ supply area and garage
    • Negotiate for volume discounts, terms, shipping/deliver, etc.
    • Analyze trends in costs, consumption and overall durability for tools, equipment and supplies
    • Reconcile purchases, including related p-card transactions
    • BCRE vehicle program:
    Coordinate with inspectors and supervisors to ensure vehicle maintenance, repairs, and replacements are timely. Serve as liaison with Finance and Field staff for more than 80 fleet vehicles

    • Interpret a variety of complex guidelines, policies, and procedures for various specialized programs
    • Provide technical support for compliance/licensing/permitting, to include:
    • Trade Licensing Applications (including evaluating applications for eligibility and completeness)
    • Compliance (collecting supplementary information for the Investigations and civil penalties)
    • Permit processing (reviewing permitting applications and responding to inquiries)
    • Assist EOs in writing newsletters for different associations/boards
    • Update BCRE documents, forms, templates, and webpage documents
    • Responsible for printer program:
    • Track and stock supplies for printers
    • Work with vendors for maintenance and supplies
    • Prepare and maintain internal files/filing systems
    • Provide back-up administrative support for bureau leadership
    • Conduct basic data analysis, including financial and survey data
    Minimum Qualifications

    Experience:

    • Monitoring record systems to identify and correct errors
    • Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
    • Analyzing information and researching a variety of sources to identify and resolve problems or issues
    • Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
    • Entering and retrieving data using a computerized record system
    • Composing and proofreading business correspondence
    Preferred Qualifications

    Experience with the following:

    • Detail Oriented
    • Critical thinking skills
    • Microsoft word
    • Adobe
    • Excel
    • Publisher
    • Purchasing for an agency or company ($50,000 per year)
    • Fleet management software
    Supplemental Information
    Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date.

    The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.

    To learn more about the Agency, please visit our website at:

    EEO/ADA/Veteran:


    The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

    The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request.

    If you require an accommodation at any step in our recruitment process, you are encouraged to contact TTY/TTD: 711), or email[emailprotected].
    Preference may be given to veterans who qualify under state and federal laws and regulations.