IT Support Specialist II - Boise, United States - Geronimo Hospitality Group

Description

ABOUT US

Hendricks Commercial Properties focuses on revitalizing historic properties and creating environments where businesses flourish, jobs are created, and communities are transformed. Hendricks Commercial Properties identifies specific needs within each community and develops a product that ties together history and modern luxury to become a destination that people want to be part of.

Hendricks invests in, manages and develops real estate throughout the United States and specializes in net leased real estate investments, management and development with outside-the-box solutions to the most challenging of real estate needs.

Our mission is to continually strive for entrepreneurial vision and operational perfection to allow us to build and grow ourselves and our company from within.

ABOUT YOU

You will provide advanced technical support and troubleshooting assistance to end users within our organization. Your primary responsibility will be to handle escalated support tickets and provide in-depth problem-solving to resolve complex IT issues.

EVERY DAY, YOU WILL

•Provide advanced technical support and troubleshooting for hardware, software, and network-related issues, including but not limited to desktops, laptops, printers, mobile devices, POS systems, and applications.

•Handle escalated support tickets from Tier 1 technicians and provide timely and effective resolutions.

•Investigate and resolve complex technical problems that may involve multiple systems or departments.

•Perform in-depth analysis of issues and identify root causes to prevent recurrence.

•Collaborate with other IT teams and vendors to ensure seamless integration and resolution of technical issues.

•Maintain accurate and detailed documentation of support tickets, solutions provided, and troubleshooting steps taken.

•Proactively communicate with end-users to provide updates, gather additional information, and ensure customer satisfaction.

•Assist with the deployment and configuration of hardware and software systems.

•Stay up to date with the latest technologies, industry trends, and best practices in IT support.

•Participate in training programs to enhance technical skills and knowledge.

•Contribute to the development and improvement of support processes and procedures.

•Adhere to company policies, security protocols, and compliance requirements.

•Ability to travel, up to 20% of the time.

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Requirements

WHAT WE NEED

Education

• Minimum two years related experience with a technical diploma, associate degree or certification, or equivalent combination of education and experience.

Experience and/or Training

• Proven experience as a Tier I or Tier II support specialist or similar technical support role.
• Excellent knowledge of Windows and Mac operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience in supporting Microsoft Office Suite and other common business applications.
• Ability to work well under pressure and prioritize tasks effectively.

Licenses/Certificates

• Driver's license

Technology/Equipment

• Ability to troubleshoot PC's, printers, phones, monitors, keyboards, mice, docking stations, personal cameras for meetings, and conference room setups.

WHAT WE PREFER

Experience and/or Training

• 3+ years of experience
• Strong understanding of computer hardware, software, and networking concepts.
• Familiarity with Active Directory and remote desktop tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused approach with a strong commitment to providing exceptional service. Licenses/Certificates CompTIA A+, Microsoft Certified Professional (MCP), or similar industry certifications.

YOU MUST ALSO HAVE

U.S. Work Authorization (required)

WHAT WE OFFER

Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K Match, Medical Benefits, 24/7 Online Care and Pet Insurance.