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    Full Time Customer Service Representative - Baltimore, United States - Chrome Solutions

    Chrome Solutions
    Chrome Solutions Baltimore, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Chrome Solutions is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Baltimore office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression.

    Essential Skills:

    • Clear written and verbal communication skills
    • 1+ years of prior experience is preferred
    • Strong relationship management skills
    • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
    • Business acumen in the marketing and client relations field is preferred
    • Must understand and comply with applicable regulations and standard operational procedures
    • Must ensure that all transactions are executed properly and meet compliance guidelines

    Core Responsibilities:

    • Provide high-quality service to each of our clients
    • Maintain client confidentiality at all times
    • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
    • Communicates clearly with staff in a timely and professional manner
    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
    • Verify and maintain data quality
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