Technical Service Representative - Baltimore, United States - Tnemec
Tnemec
Baltimore, United States
Verified Company
3 weeks ago
Description
Regional Technical Service Representative (TSR) - provides product support to internal Tnemec personnel as well as outside customers, agency representatives, and their staff.
Duties and Responsibilities
- Perform tasks as assigned by the Technical Service Manager such as:
- Field work including:
- Job startup support
- Product complaint investigation
- Failure analysis sample collection
- Samplechip analysis
- New product demonstrations
- Other field work deemed necessary
- Product support via written correspondence including:
- Technical Service Preliminary Research Summary
- Reports on generic analysis and overcoat analysis
- Product failure analysis
- Field trip reports
- Customer form letters
- Provide additional support for the training of:
- Customers
- Agency Representative new hires
- Technical Services new hires
Equipment Maintenance
Documentation
Rental Execution
Qualifications:
Knowledge, Experience, Education, and Training
- High school diploma or equivalent
- AMPP CIP Certification
- Valid driver's license with no restrictions
- Ability to obtain DOT drug card
- Ability to drive pickup truck and trailer
- Must work around Industrial Chemicals, Solvents, Paints, Isocyanates in an Industrial environment and can lift ~100 lbs as needed.
- Ability to work weekend overtime is required. This position will include working nonstandard hours to support customer schedules
- Ability to work at heights
Hazardous, Safety, and Environmental Factors
All associates will receive an extensive level of training in hazardous and safety precautions and procedures relevant to their positions and locations.
