Customer Service Representative - Baltimore, United States - City of Baltimore, MD

City of Baltimore, MD

Verified Company

Baltimore, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

THIS IS A NON-

CIVIL SERVICE POSITION

POSTING DATE:
04/19/2024

CLOSING DATE:
06/19/2024 AT 12:00

MIDNIGHT

SALARY:
$20.26 Hourly

CLASS DESCRIPTION
This position has no supervisory responsibility over others and works under general supervision from the Section Manager.

ESSENTIAL FUNCTIONS

Performs community outreach work by way of customer education.
Educates the public about permit eligibility and the process of the RPP program.
Maintains relations and open communications with our 46 community groups partnering with our agency on their Parking Plans.
Provides special project support to management and colleagues.
Runs custom reports for special projects with the permit management system; reviews and interprets city parking laws, organizes, and formats data in excel for exporting into a variety of computer software systems such as GIS mapping.
Supports work to issue special permits for unique parking situations.
Coordinates communication and working tasks between city agencies, nonprofits, churches and quasipublic nongovernmental organizations.
Supports Inventory & Permit Control by organizing, filing, & stocking permits for easy access & availability.
Occasionally supports management with on street operations.
Sets up reports to facilitate understanding and ensure clarity for inhouse assessment.
Performs other duties as assigned.

EDUCATION
AND EXPERIENCE REQUIREMENTS

EDUCATION:
Have a high school diploma or GED, additional advanced training beyond high school is required.

AND

EXPERIENCE:
Have a minimum of 4 years related experience.

KNOWLEDGE, SKILLS,
AND ABILITIES

Customer service skills to assist various customers, public, and vendors.
Ability to provide information clearly to customers to ensure understanding.
Advanced Microsoft Office skills including the Office 365 Suite.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to work independently to complete tasks without oneonone daily instruction.
Ability to add and subtract twodigit numbers and to multiply with 10's and 100's.
Ability to perform mathematical operations in US dollars, weight measurement, volume, and distance.
Ability to read, write and comprehend simple instructions, short correspondence, routine reports and memos.
Ability to effectively communicate and present information in oneonone and small group situations: to customers, clients, and other employees of the organization.
Ability to manage and develop solutions to problems involving a few concrete variables in standardized situations.
Ability to manage and accomplish multiple tasks in a small amount of time.

This position is in an office environment conducive with regulated office temperatures & lighting. The noise level can occasionally be moderate. Most of the time is spent sitting; however, the employee has discretion about walking, standing, etc. The position occasionally requires stooping or bending.

Light lifting, such as three or four reams of paper, or other materials (up to 20 pounds) may be required.

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER