Customer Service Representative - Baltimore, United States - Forward Air

Forward Air

Verified Company

Baltimore, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Position:
Customer Service Representative**
Compensation: Starting at $19 per hour

Core Duties & Responsibilities:

Answer incoming customer calls and provide detail information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Regular and dependable attendance
Prepare inbond documentation (Smaller stations only)
Acceptance of "containers" and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned

Requirements:

Intermodal transportation experience required
Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a longterm career with an industry leading company
Ability to present and maintain a positive corporate image in a fastpaced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy workload and work well under pressure
Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training

Skills:

Must have the ability to work in a fastpaced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: airbills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

Pay:
From $19.00 per hour

Benefits: