Clinical Customer Service Representative - Baltimore, United States - Johns Hopkins Hospital

Johns Hopkins Hospital

Verified Company

Baltimore, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join a fantastic global healthcare organization

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors, and healthcare team members in patient care units.

The Clinical Customer Service Representative also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing various unit-specific activities to meet unit, department, and institutional needs.

Shift - Evening Shift, 40 hours per week - 3:00 PM PM

Education/Work Experience:

HS Diploma or equivalent, one year of college credit preferred.
Minimum of six months experience in healthcare or office setting.
Strong customer service experience in a high volume work setting (i.e., call center, guest services, reception, etc. preferred.)

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing our patients, visitors, and staff with a healthy and safe environment. The Johns Hopkins Hospital has a tobacco-free at-work policy.

Employees must refrain from using tobacco products during their work shifts — including during lunch or breaks, whether on or off campus.