Customer Service Representative - Baltimore, United States - Urbano Enchilada Taco Bar

Description

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This is a great opportunity for someone who enjoys working in a fast-paced and dynamic environment.


Duties:

• Communicate effectively with customers in, or other multilingual skills
• Analyze customer inquiries and provide appropriate solutions
• Handle inbound and outbound calls professionally and efficiently
• Utilize phone etiquette to ensure positive customer interactions
• Assist customers with product information, order placement, and issue resolution
• Upsell products or services to increase revenue
• Provide exceptional customer service by addressing customer concerns and resolving complaints

Skills:

• Excellent verbal and written communication skills in English
• Strong ability to analyze customer needs and provide appropriate solutions
• Proficient in phone etiquette to ensure positive customer interactions
• Experience with outbound calling and upselling techniques
• Prior experience in a customer service role is preferred

We offer competitive pay, comprehensive training, and opportunities for career advancement.

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Note:
All positions must be paid, including internship positions.


Pay:
$36, $42,649.00 per year


Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Parental leave

Experience level:

• Under 1 year

Shift:

• Rotating shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Inperson
• Office

Work Location:
In person